airlines

JetBlue Focuses On Customer Comfort With New Aircraft

JetBlue introduced its newest aircraft, with features that aim to improve customer in-flight experiences.

The plane made its first flight today from New York’s John F. Kennedy International Airport to Fort Lauderdale-Hollywood International Airport, which commemorated JetBlue’s first revenue route nearly 20 years ago when the airline began.

The new plane, JetBlue’s first A321neo, was named in honor of JetBlue founder David Neeleman.

JetBlue created an interactive 360° video, which is on YouTube, to show the plane’s interior.

Included are the widest seats available for this aircraft type, as well as what the airline calls a state-of-the-art interior, “designed to lighten and brighten customers’ journey and facilitate seamless living -- the idea that you don’t have to stop living your life just because you’re in the air.”

advertisement

advertisement

Seatback pockets have been redesigned with an elastic “gadget panel” stowage, mesh pockets for water bottles or personal devices and a larger pocket for laptops.

At a gathering spot onboard called The Pantry, customers can stretch their legs and grab extra snacks throughout the flight.

The airline is expanding its free Wi-Fi coverage to more than 99% of JetBlue’s route network, including over water and international cities.

JetBlue has 85 A321neo aircraft on order including 13 long-range aircrafts for service to London from New York and Boston beginning in 2021, as well as 13 extra long- range aircraft, which the airline says will offer flights to a variety of European cities.

2 comments about "JetBlue Focuses On Customer Comfort With New Aircraft".
Check to receive email when comments are posted.
  1. Ron Kurtz from American Affluence Research Center, September 25, 2019 at 10:35 a.m.

    JetBlue continues to lead the industry in trying to be customer friendly. Too bad the 3 major airlines still act like customer comfort is a second thought.

  2. Ron Kurtz from American Affluence Research Center, September 25, 2019 at 10:35 a.m.

    JetBlue continues to lead the industry in trying to be customer friendly. Too bad the 3 major airlines still act like customer comfort is a second thought.

Next story loading loading..