restaurants

Wendy's Breakfast Rollout Menu: Sandwich-Based, Simple



The menu will be sandwich-based and simple when Wendy’s takes on the breakfast daypart in early 2020, an effort fueled by learning from myriad operational mistakes dating to the chain’s previous regional breakfast offering.

At the company’s annual Investor Day last week, Kurt Kane, U.S. president and chief commercial officer, predicted that breakfast sales will quickly represent at least 10% of a Wendy’s location’s total daily business, without cannibalization.

When Wendy’s first took on the breakfast category, virtually everything that could have gone wrong did so for its predominantly franchised outlets. “The simple truth is, we just didn’t build it the right way. And we didn’t build it the right way because it was way too complicated operationally,” said Kane.

For starters, the old breakfast menu contained as many as 45 unique stock-keeping units compared to 18 in the new rollout.

“That’s a massive difference in simplifying our operations and what it takes to get these restaurants open,” he said.

In addition, franchisees had to spend up to $10,000 in equipment to offer breakfast food. “Our new approach has no equipment investment for our franchisees to get involved.”

Labor costs also increased, because the original breakfast plan required a minimum of four people to staff, compared to three going forward.

“It actually only takes two people to get the restaurant open in less than an hour to be ready for this daypart,” said Kane. “And that’s why we’re able to keep the break-evens a lot lower than they have been historically.”

Finally, offering breakfast regionally resulted in “really fragmented media plans driven at the local level," he added. Now we’re going to be able to put full, incremental national media power behind the breakfast daypart, and that’s going to be where the significant unlock really happens.”

The new breakfast menu is largely sandwich-based and includes croissants, biscuits, classic egg sandwiches and side orders, along with a proprietary coffee blend, carbonated soft drinks, juices and lemonades.

According to location analytics provider Placer.ai, although McDonald’s sees most of its visits in the afternoon, breakfast still makes up 25.9% of overall daily traffic.

“And this is the critical opportunity that exists for Wendy’s,” Placer.ai marketing manager Tali Rozenman noted in a recent blog post. “By delivering a strong breakfast offering, the brand has the chance to maximize their retail footprint by extending its peak period into the morning.” Only 10.7% of Wendy’s visits happen between 6 a.m. and noon, compared to 27.6% at Panera.

Asked whether Wendy’s would consider serving breakfast throughout the day and night, Kane responded, “Over time, that might be something that we choose to explore.”

Aside from the breakfast menu, Kane divulged that Wendy’s has been experimenting with a black bean burger and is in the final stage of testing it. He said it could be launched “as early as next year.”

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