Sales Reps Pull Better Close Rates When Offered Incentives, Study Finds

Sales representatives do better when provided with micro-incentives — for example, points that lead to prizes and rewards — to act, according to an analysis by revenue platform SetSail.

SetSail analyzed deals at six large B2B enterprises over the past two months and determined that:

Deals with six or more active contacts delivered a 62% win rate when using micro-incentives for reps.

The highest win rate occurred when the rep engaged with two or more active director-level contacts. This produced a 48% win rate, versus 29% with a single director-level contact.

Contacts in finance were the best to engage — 56% of these delivered a deal close.  

The company also found that:

  • Micro-incentives increase meeting volumes by 17-25%
  • The win rate rises to 47% when reps complete five or more meetings



In addition, sending an email with a spreadsheet attachment yields a 38% increase in win rate, while a quote generates a 50% increase.

Three or more emails received about a "Pilot" produce  a 42% win rate, and five or more emails about “Trials” lead to a 37% win rate.

In addition, one or more emails about “Pricing” achieve a 48% win rate and quick email responses (under 24 hours) lead to a 33% rate, while and delivery of an NDA drive 36%.

“Reps must be aware of the path to success and motivated to execute on multiple recommendations, focusing on the small wins that lead to big deals,” states Haggai Levi, CEO of SetSail. 

Levi adds, “Micro-incentives accomplish this – they lay out success indicators and prompt reps to take action, making the difference between a deal closing and an indefinite sales cycle.”

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