Life happens. People move houses. They change and upgrade services. With Rogers’ new personalized digital program, returning a wireless phone or accessory became a breeze. The new cost-efficient program enabled by a sophisticated automated CRM program helped increase operational productivity, reduced late return, and made the process easier for consumers. With the new program, waybills can be printed at home or the QR code can be scanned from the phone at Canada Post location to print and attached on-site.