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Drugstores Struggle To Fight Crime, Maintain Customer Experience

  • Slate, Sunday, November 13, 2022 12:49 PM
Drug stores like CVS, Walgreens and Rite Aid were once regarded as "godsends" for people without cars. They sold nearly everything. Now, thanks to shoplifting issues, the experience has changed radically with more and more merchandise moving behind plexiglass. "It’s like shopping at a pharmacy 100 years ago, with a white-aproned clerk pushing around a ladder to grab your tinctures and tonics, except now it’s a minimum-wage cashier with a key ring," per Slate. "These days, you press a red button and a loudspeaker tells the store that you have a foot fungus."

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