Tag results for "customer experience"
- Dumping On CDPs: Many Owners Say Their Platform UnderperformsOnly 10% of CDP owners feel their CDP meets all their need ...
- Three-Way Split: Marketing, Sales And Customer Success Are Not AlignedOnly 18% of firms say their customer experience is excellent, but 5 ...
- Oracle Integrates CDP, Service Platform To Help Agents Target CustomersThe upgrade includes personalized agent routing based on customer history and loyal ...
- LEGOLAND Builds a Bridge To Cognitive DiversityLEGOLAND Florida will be the first theme park resort destination to beco ...
- Google To Give Users Control Of Ad Content They See Across Its PropertiesGoogle has previewed the launch of a feature that will give peop ...
- mParticle Unveils Tools Designed To Help Brands Build Customer JourneysmParticle offers a set of tools that it says will help markete ...
- Hugs And Kisses: Buyers Now More Trusting Of Brands, Salesforce ReportsMost say their consumer experience is more important than a brand's produc ...
- Living On The Edge: Firms Apply Advanced Computing To Operations And CXContent delivery ranks low, but firms are using high tech to crea ...
- Wunderman Thompson Launches Cross-Channel Commerce ServiceWunderman Thompson has launched a unified commerce service in North America th ...
- Jackson Hewitt Selects ActionIQ For Customer ExperienceNeustar will provide identity resolution as part of the arrangement. ...
- DISQO Acquires Feedback Loop, Accelerates Understanding Of Customer ExperienceDISQO on Thursday announced the acquisition of a software-as-a-service technology company th ...
- BMW Signs On As Kentucky Derby SponsorThe partnership allows BMW to have a large on-site footprint including t ...
- Brand Love: How Firms Measure Relationships With The CustomerMBLM lists the top ten brands in terms of brand intimacy. B ...
- Just A Third Of Marketers Gain Insights Fast Enough To Make DecisionsOnly 33% of marketers strongly agree they gain insights fast enough f ...
- Merkle Announces Global Service Integration, Says It Sends Billions Of EmailsThe unveiling of the Experience & Commerce practice brings together 2,500 exper ...
- Merkle Unveils 'Experience & Commerce' Practice, Taps McLaren To Lead ItMerkle, Dentsu's technology-enabled customer experience management company, on Wednesday unveiled its glob ...
- Why AI: Consumers Approve Its Use For Personalization And CXBut most consumers are concerned about privacy -- especially those who wo ...
- Jittery Gen Z: They're Quick To Jump When Faced With Bad ServiceGen X and Baby Boomers are more willing to give brands ...
- Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AIOne new tool allows email marketers to shift from using the op ...
- ActiveCampaign And Slack Team Up To Support The Customer ExperienceEach company is offering discounts to clients of the other firm ...
- Mastercard Completes Dynamic Yield PurchaseDynamic Yield is now part of Mastercard's Data & Services unit, whi ...
- Getting Dicked AroundI used to think the worst thing any brand could do ...
- Facebook Interest Category Targeting Up To 33% Inaccurate, Research FindsThe research focused on determining the activities associated with "interest" on Faceboo ...
- Genesis Opens First Standalone DealershipSix more Genesis locations are currently under construction, with an additional ...
- Merkle Capitalizes On The Unique SnowflakeConsumers continue to demonstrate a new willingness to switch brands as inflati ...
- Michelin Taps Ogilvy For Global CRM DutiesThe French company cited its intention to accelerate efforts to create mo ...
- Speaking My Language: Shoppers Say Product Info They Get Is Mostly GoodConsumers are mostly satisfied with product information they get through various channel ...
- Emplifi Launches Livestreaming Service For ShoppingThe move follows Emplifi's acquisition of video streaming firm Go Instore la ...
- 70% Of Businesses Still Looking For The Correct Consumer ExperienceNearly three-quarters of business leaders say a deeper understanding of customers ...
- IBM, Adobe Expand Weather Data, Experience Platform PartnershipIBM and Adobe have expanded an existing partnership that will integrate t ...
