- Cisco Webex COO: AI Agents Are About To Change Customer Service
MediaDailyNews, Laurie Sullivan - Monday, February 10, 2025
AI agents will rapidly become the next customer-service support system for bran ...
- Live Email: New Integration Could Help Brands See Dynamic Previews
Email Insider, Ray Schultz - Friday, January 24, 2025
Email tech firms Stensul and Movable Ink are partnering with an enhanc ...
- Wolt, AppsFlyer Collaboration Signals Change In Advertising
MediaDailyNews, Laurie Sullivan - Wednesday, January 15, 2025
"Just because companies "slap a 'privacy' or 'clean room' label on ...
- Romancing After The Sale: AI Tools For Post-Purchase Messaging
Email Insider, Ray Schultz - Monday, January 13, 2025
ParcelLab offers an email solution with global translation capability. ...
- An OpenAI Audio Ad For Publishers And Retailers Created From 1-800-ChatGPT
Performance Marketing Insider, Laurie Sullivan - Tuesday, December 24, 2024
Driving traffic has been one of search's leading benefits. OpenAI has ...
- A&G Launches 'Customer Technology' Agency CeCo Digital
MAD, Steve McClellan - Thursday, December 12, 2024
The agency has tapped Bain partner Raj Heda to lead the n ...
- Mediavine Integrates The Trade Desk's OpenPass
Publishers Daily, Ray Schultz - Thursday, October 31, 2024
Publishers can speed up the sign-in process by allowing customers to u ...
- Minute Media Teams Up With The Trade Desk For 'Sports Illustrated' Project
Publishers Daily, Ray Schultz - Monday, October 28, 2024
The integration will allow "Sports Illustrated" subscribers to easily log in a ...
- The CDP Dare: Are You Using Too Many Platforms - And Are They Working?
Email Insider, Ray Schultz - Thursday, October 24, 2024
Few companies feel their customer data platform meets all of their need ...
- Google's NotebookLM: A Conversation With 'Customer Zero'
Media 3.0, Joe Mandese - Thursday, October 24, 2024
Google's Sarah Kennedy this morning pitched the ANA on trying its n ...
- Email Reigns: It's The Most Popular Channel Worldwide
Email Insider, Ray Schultz - Monday, October 21, 2024
Consumers are more likely to trust the brand if it displays ...
- Crabby Customers: Over Half Will Jump After A Single Bad Experience
Email Insider, Ray Schultz - Tuesday, October 15, 2024
Fewer customers are willing to complain about a bad experience to t ...
- Adobe AI Video Generator, Performance Marketing Will Change How Ads Are Made
MediaDailyNews, Laurie Sullivan - Monday, October 14, 2024
Adobe has released AI tools that advertisers and creators can use ...
- An Unexpected Hallmark Summer
TVBlog, Ed Martin - Friday, October 4, 2024
Not to sound too corny, but throughout a very difficult summer, Hallma ...
- Putting The Customer On The Map: How Brands Track The Journey
Email Insider, Ray Schultz - Thursday, September 26, 2024
Customer-experience (CX) professionals report less challenges in measuring and tracking effectiveness ...
- Brand Bonding: Gen Z Is The Least Loyal Generation, Baby Boomers The Most
Email Insider, Ray Schultz - Tuesday, September 24, 2024
Email is the most popular communications channel overall, SAP Emarsys reports. ...
- Retailers Mean To Please, But Many Are Not Mature Enough
Email Insider, Ray Schultz - Tuesday, September 10, 2024
The customer experience maturity level varies by sector, Incisiv and Talkdesk rep ...
- Ford Preps Knoxville For Bronco 'Off-Roadeo'
Marketing Daily, Tanya Gazdik - Monday, September 2, 2024
Bronco Sport customers go off-roading 3.5 times as often as the owne ...
- Mod Op Wants To Solve AI [Expletive Deleted]
Performance Marketing Insider, Laurie Sullivan - Wednesday, August 28, 2024
Independent digital agency Mod Op released its first commercial spot that highligh ...
- Test Drive: Understated Lambo Is Still A Lambo
Drive Time, Tanya Gazdik - Monday, August 5, 2024
The company's founder, Ferruccio Lamborghini, reportedly once said: "We don't do commercia ...
- Visitors Will Wait Only 8 Seconds For A Slow-Loading Website
Publishers Daily, Ray Schultz - Thursday, August 22, 2024
Almost all consumers find an unresponsive website frustrating, Forbes Advisor reports. ...
- Subaru, Toyota, Mercedes-Benz, Tesla Customers Most Satisfied
Marketing Daily, Tanya Gazdik - Tuesday, August 20, 2024
"Subaru's increase this year reflects its consistent focus on safety and reliability ...
- Pilot Connects Driver Data, Gives Customers A Reason To Happy Dance
Data & Programmatic Insider, Laurie Sullivan - Monday, August 19, 2024
Pilot discovered what consumers want and used geolocation and behavioral targeting a ...
- Gen Z Diners Value Experience Over Price, Convenience: Study
QSR Insider, Teresa Buyikian - Wednesday, August 7, 2024
A new study finds over a third of diners are often disappoint ...
- D2C Isn't Dead -- Marketers Are Just Doing It Wrong
Marketing Insider, Kyle Hoffman - Thursday, August 1, 2024
If there's a lag in loading a product or a glitch wh ...
- California Pizza Kitchen Turns Order Mishap Into Viral Promotion
Marketing Daily, Teresa Buyikian - Friday, July 26, 2024
When an order mishap went public, the chain cleverly turned the incide ...
- Southwest Airlines Eliminates Open Seating
Marketing Daily - Top of the News, Tanya Gazdik - Sunday, July 28, 2024
The airline said research indicates that 80% of its current customers a ...
- Mini Takes The States Ends On High Note
Drive Time, Tanya Gazdik - Monday, July 22, 2024
"As a marketer, it's just such a privilege to see how it ...
- Pure-Play AI Ad Spending Accelerating
MediaDailyNews, Joe Mandese - Wednesday, July 17, 2024
Despite reducing estimates for ad-supported AI agent spending, Wall Street analysts estima ...
- Snap's Real-Time Image Model To Enhance AR Mobile Experiences
MediaDailyNews, Colin Kirkland - Wednesday, June 19, 2024
Snap is testing a real-time, on-device image diffusion model that can genera ...