Tag results for "customer experience"
- Microsoft Creates Blueprint For Successful Customer Experiences Backed By Data And AIInnovation is longer about creativity, but rather having the data and the ...
- Single-Channel Challenge: Most SMBs Provide Limited Customer ExperienceOnly a few small brands have a single view of the customer, ...
- Rightpoint Acquires Bowfin In Move To Expand Salesforce DeliveryBowfin's leadership and staff will remain in place, customer experience agency Rightpoint ...
- Medallia Hopes To Raise $247 Million With IPOMedallia, a customer experience specialist, has announced terms for its IPO. The ...
- Experience, Rather Than Price, Drives Customer LoyaltyThe important of building relationships, followed by positive site experiences, is key ...
- TV Platforms Benefit From Easy Cancellation PoliciesIn the new world of consumer marketing, returns and cancellations should be ...
- New Adobe-Marketo Tool Will Help Firms With Account-Based Experiences, Firm SaysAccount-based experiences are "where ABM (account-based marketing) and customer experience management come ...
- Is Customer Service The Same As Customer Experience? I Debate MyselfWhatever the answer, providing the best customer service and experience is a ...
- Adobe Finds Marketers Lacking Data Tools Avoid Emerging TechnologyOnly 1% of enterprise decision makers said voice interfaces will enhance customer ...
- Why Marketing Must Lead The Charge With Customer ExperienceMore than 80% of brands surveyed by Gartner in 2018 said their ...
- Traditional Banks Continue To Experience Reputation IssuesOver four years, KeyBank made the most effort to respond to 79% ...
- Virgin Experience Days Picks Atomic LondonAtomic London has been picked by Virgin Experience Days to be its ...
- Zillow Group's Customer Experience Machine: Using AI To Help Consumers Into A Home They LoveIf there's one thing we learned from this morning's presentation from Zillow's ...
- It Takes Several Villages: DraftKings' Multichannel, Multi-Team SuccessDraftKings tested to see which channel is best -- email or push. ...
- Alaska, JetBlue, Southwest Recognized By J.D. PowerThe recognition for JetBlue comes as the airline continues to make investments ...
- Data Strategy: Starts with First-Party DataAs it prepares for a cookie-free world, Dell is gearing up to ...
- The New Left/Right Brain CMO"People are looking for car advice," Yogi Jashnani, CMO, Advance Auto Parts. ...
- Toyota Decides On CRM And Transformation BriefToyota has handed new briefs to The & Partnership and AKQA, "Campaign" ...
- How Mazda Harnessed The Power Of Human Insights And Data To Become Customer-ObsessedThe 2% market share player had to reflect internally on how to ...
- Most Firms Say Their Customer Experience Needs A Boost: StudyEighty-five percent of professionals surveyed say their customer experience needs improvement, and ...
- How McDonald's Acquisition Of Dynamic Yield Changes RecommendationsThe technology will run in McDonald's outdoor digital drive-through menu displays and ...
- One In Five Admit They Do Not Understand CustomersIf customers sometimes leave you puzzled, you are not alone. New research, ...
- Do We Really Want Brands To Be Our Friends?It has been a week of brand image and purpose -- and ...
- AI Moving Into Customer ServiceWithin 18 months, the majority (53%) of customer service organizations are expected ...
- Nissan Declares Titan Adventure A Success"Our research shows that one of the greatest drivers in changing brand ...
- Consumers Want A Single Shopping Cart For All Channels: StudyOnly a few retailers offer this capability, according to BRP. And when ...
- Ancestry.com Refocuses CX, Gets Amazing ResultsCompany's marketing fueled curiosity with education and engagement to drive personalized discoveries ...
- Survey Fatigue: Are You Reaching Your Customers Effectively?Consumers are tired of the seemingly endless blizzard of surveys they receive ...
- Consider The D2C Club Advantages At Coppola WineriesJaniene Ullrich, EVP, D2C at Francis Ford Coppola Winery, discusses the many ...
- Nissan's Pilot Titan Adventure Captivates Owners, Millennial Influencers"We were looking for the kind of environment that would showcase the ...
