Tag results for "customer experience"
- One In Five Admit They Do Not Understand CustomersIf customers sometimes leave you puzzled, you are not alone. New research, ...
- Do We Really Want Brands To Be Our Friends?It has been a week of brand image and purpose -- and ...
- AI Moving Into Customer ServiceWithin 18 months, the majority (53%) of customer service organizations are expected ...
- Nissan Declares Titan Adventure A Success"Our research shows that one of the greatest drivers in changing brand ...
- Consumers Want A Single Shopping Cart For All Channels: StudyOnly a few retailers offer this capability, according to BRP. And when ...
- Ancestry.com Refocuses CX, Gets Amazing ResultsCompany's marketing fueled curiosity with education and engagement to drive personalized discoveries ...
- Survey Fatigue: Are You Reaching Your Customers Effectively?Consumers are tired of the seemingly endless blizzard of surveys they receive ...
- Consider The D2C Club Advantages At Coppola WineriesJaniene Ullrich, EVP, D2C at Francis Ford Coppola Winery, discusses the many ...
- Nissan's Pilot Titan Adventure Captivates Owners, Millennial Influencers"We were looking for the kind of environment that would showcase the ...
- Category-Driven Purchase Behavior: Swinging Between ExtremesConsumers attitudes, plus technological advancements, can drive customers to swing between extremes ...
- Big Brand, Little Brand -- Guess Which One Gets CRM Wrong?Spoiler alert -- it's the big guy. Asking for data but not ...
- Sony Brings Hyper-personalization To Movie LaunchThe user experience opened with the movie trailer, followed by the address ...
- Synchrony State Of Pay Celebrates Industry TrendsWhile there's plenty of news about the future of retail and payments, ...
- One Brand That Shoots For The Sky -- LiterallySky Zone, global chain of indoor family entertainment centers, aims to help ...
- Marketers Agree: Customer Experience Will Be Main Brand DifferentiatorThe customer experience will be the main brand differentiator by 2020 -- ...
- SXSWestworld's Immersive Experience Promotes Season 2The campaign promoted the event near Austin not as an HBO activation ...
- Study: Two-Thirds Of B2B Brands Are Pushing Digital TransformationThe main digital goal is improving the customer experience, FPX reports. ...
- Survey: Customer Experience Matters More Than Stores KnowAn alarming 75% of people surveyed say that a single bad interaction ...
- Email Symbiosis: How Channel Is Linked With Other Marketing MediaEmail is the second most utilized medium, Salesforce finds in this year's ...
- Fender: Leveraging What You Already HaveFender made a list of things it wanted to test and then ...
- JustFab: The Marketer's Crawl, Wall, Run Journey To PersonalizationVisitors provide name, shoe size, style preferences. So the brand has really ...
- Inflation Refocusing Consumer PreferencesValassis expects "tremendous acceleration from marketers as they find new ways to ...
- Signal Integrates With Adobe To Give Brands Real-Time Data Identity ResolutionSignal on Monday will announce its entrance into the Adobe Exchange Partner ...
- A Brand's Good Reputation Rings In The Dollars, Lego Store Ranks No. 1Retailers with high reputation scores generate 3.9% higher sales growth than straggl ...
- PwC: 64% Of Companies Spend 5% Of Revenue On DigitalTop financial performers invest in digital at a rate much higher than ...
- Homebase Site Rated The Worst In The UKWe may all have an opinion on who runs the worst online ...
- Customer Experience Makes Niche Online Stores WinnersThe Which? survey shows that customer experience really is what separates the ...
- The Long Last MileThe web is my home lifeline to the world. Which is why ...
- Consumers Say Marketers Do Customer Experience WrongData released Thursday shows a major disconnect between marketers and consumers. Nearly ...
- Study: Online Reviewers Often Filled With Good IntentionsOnline review service Trustpilot, now aggressively trying to make its mark in ...
