Tag results for "customer experience"
- Airlines Customer Satisfaction Takes A Turn For The WorseThe airlines industry has nosedived in a new study in to customer ...
- BA's Crown Slips As Airlines Outed For Poor ServiceNew research shows that no industry has worsened in customer experience as ...
- Verizon Slows Mobile Video Streams, Claims Customers Not AffectedFaced with reports of mobile video slowdowns, Verizon acknowledged on Friday that ...
- Do You Know Your Andres?There's a grocery store a few miles from my house. It's small ...
- Help! Customers Value Service Above All ElseConsumers want service more than a 24/7 omnichannel experience, a new survey ...
- Less Than Half Of Consumers Satisfied With Email-Based Customer Service Eight out of ten shoppers are willing to switch brands after a ...
- Telecom Satisfaction Drops Off At 1-Year MarkEvaluating the experiences of more than 11,000 telecom customers, customer experience company ...
- If Experience And Image Trump All, Why Is GAME Being Rescued By Sports Direct?All marketers are said to be in the experience business now and ...
- New Head of Customer Experience Announced By British AirwaysIberia's marketing boss, Carolina Martinoli, has been named as the head of ...
- Digital Media Forces Consumers To Drop Faith In BrandsThe research results are in -- and it's not good reading. Consumers ...
- Misunderstanding Consumer Emotions Can Lead Campaigns AstrayLong-standing stereotypes about emotion can lead marketers to false assumptions about potential ...
- Tesla Takes Cross-Country Road Trip To Meet ConsumersPulled by the Model X SUV, which can tow up to 5,000 ...
- BA's Customer Experience Director DepartsBA's director of customer experience, Troy Warfield, has departed after only 18 ...
- Think The Voice Channel Is Dead? Think Again Digital interactions are growing exponentially, but not at the expense of voice ...
- Forrester Finds CX Lacking For Many BrandsEven the few that are getting good or excellent ratings are stagnating, ...
- Cannes Lions Tells Creatives They Just Became Experience CuratorsCreative will descend on Cannes tomorrow to discover campaigns are not enough ...
- Ascendant Network, Signal Study Confirms Customer Focus Pays Off Consumers favor brands that are willing to invest in the technology to ...
- Are Search, Beacons The Next Solid Step In Cross-Channel Advertising?Location3 President Alex Porter offers advice about the upsides and downsides of ...
- 5 Offline Local Business Factors That Surface In Online Reputation: Part IThere are five elements that repeatedly surface when consumers contribute -- accurately ...
- BlueVenn, Inka Solutions Partner To Enhance Marketing For News MediaBlueVenn, a U.K.-based customer data software provider, and marketing technology company Inka ...
- Brits Are Increasing Spend On Experience, Cutting Back On RetailNew figures from the British Retail Consortium and KPMG show a 0.4% ...
- Apple, IBM Partner To Focus City Furniture On Cross-Channel ExperiencesThe stores have seen an average increase in the average order value ...
- Gap Between British And US Customer Experience WideningAmerican customer experience is typically better than in the UK, but now ...
- Shoppers Are Fickle On Stock LevelsEuropean shoppers do not have a lot of patience. While 70% are ...
- Alaska Airlines, Delta Garner Top Performer RecognitionThe airline, which has held the top spot for 10 consecutive years ...
- Are We Over-Egging Better Sales Apps As New Experiences?Nobody has anything against smarter apps that serve us better. But aren't ...
- Marchex Speech Analytics Digs Into Call Data, Providing 'Training Data' For ChatbotsThe main purpose of the Marchex Speech Analytics platform that recently launched ...
- Mazda Engages Prospects With Nationwide TourThe cross-country tour will include "Intercept" events, or the more traditional ride ...
- UK Dominates Top Spots In Dotmailer's League TableDotmailer has released its "Hitting the Mark" report on who's getting email ...
- UK Businesses Getting Email Right, And WrongSmall business celebrates the success of British brands in Dotmailer's "Hitting The ...
