Tag results for "customer experience"
- PwC: 64% Of Companies Spend 5% Of Revenue On DigitalTop financial performers invest in digital at a rate much higher than ...
- Homebase Site Rated The Worst In The UKWe may all have an opinion on who runs the worst online ...
- Customer Experience Makes Niche Online Stores WinnersThe Which? survey shows that customer experience really is what separates the ...
- The Long Last MileThe web is my home lifeline to the world. Which is why ...
- Consumers Say Marketers Do Customer Experience WrongData released Thursday shows a major disconnect between marketers and consumers. Nearly ...
- Study: Online Reviewers Often Filled With Good IntentionsOnline review service Trustpilot, now aggressively trying to make its mark in ...
- Mini Takes To Twitter For Test-Drive PromoThe offer is available in San Francisco and Los Angeles through Nov. ...
- L'Oreal Warns Brands Who Just Sell Product Will DieL'Oreal is warning marketers that it believes companies that simply sell products, ...
- John Lewis Launches VIP Personal Shopper ServiceJohn Lewis' new store in Cheltenham is launching with an after-hours VIP ...
- J.D. Power, Reputation.com Offer Tool To Improve Customer ExperienceBrands can take a more holistic view of customer feedback with a ...
- Email Widely Used For Customer Service Despite Inconvenience, Poll SaysA new study shows that email is second in usage after phones ...
- RBS On How It Is Shifting To Focus On Amazon-Like Customer ExperienceRBS is on a mission to turn around its public perception of ...
- Unilever Listens, FinallyFMCG giants are all about listening to customers, right? Finally, Unilever got ...
- Marketplaces Like Amazon Focused On Experience, Value, Trust, Study ShowsThe report finds that marketplaces like Amazon generate significant revenue. Top business ...
- 3 Years Out: That's When Shoppers Can Expect To See Great, AI-Driven ServiceRetailers are using new technology, but need improvement in several areas, BRP ...
- Second-Party Data Is An Opportunity For PublishersSuch data it's more reliable for publishers and offers better performance and ...
- Study: Brands Get Low Scores For Email ExperienceA study shows that firms are lagging on helpfulness, personalization and being ...
- Messagepoint Forms Partnership With SparkPostMessagepoint's CCM clients will now have access to SparkPost's cloud-based email delivery ...
- Female CMOs Lead In Brands Delivering Customer ExperienceSeven of the top 20 brands in the fourth annual Brand Relevance ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quality ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exceptional ...
- Customer Experience 'Stagnates,' Differentiation 'Evaporates'Overall, consumer perceptions of their customer experience with major brands is relatively ...
- The Object Of Their Obsession: Putting The Customer FirstAre you customer obsessed? Or customer naive? This can have a bearing ...
- Streamers Dominant In Customer SatisfactionStreamers such as Netflix and Hulu averaged 75 points out of 100, ...
- Starbucks Appoints Havas Helia For EMEA Customer EngagementHavas Helia has been appointed as Starbucks' first European-wide customer engagement agency, ...
- How I Became A Third Party: A First-Person AccountOur industry loves a good party, but lately, it's become obsessed with ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows customers ...
- ERelevance Debuts Patient Cross-Channel Follow-Up ToolAesthetic healthcare providers often lack the resources to follow up with patients ...
- Younger Shoppers Stick With Physical Stores, Want Tech To Personalize ExperienceYounger shoppers want functional future technologies that help them customize their in-store ...
- Radisson Experience Brief Takes Accenture Interactive To 25,000 StaffExecutives watching the march of the consultancies might want to take a ...
