Tag results for "customer experience"
- Messagepoint Forms Partnership With SparkPostMessagepoint's CCM clients will now have access to SparkPost's cloud-based email delivery ...
- Female CMOs Lead In Brands Delivering Customer ExperienceSeven of the top 20 brands in the fourth annual Brand Relevance ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quality ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exceptional ...
- Customer Experience 'Stagnates,' Differentiation 'Evaporates'Overall, consumer perceptions of their customer experience with major brands is relatively ...
- The Object Of Their Obsession: Putting The Customer FirstAre you customer obsessed? Or customer naive? This can have a bearing ...
- Streamers Dominant In Customer SatisfactionStreamers such as Netflix and Hulu averaged 75 points out of 100, ...
- Starbucks Appoints Havas Helia For EMEA Customer EngagementHavas Helia has been appointed as Starbucks' first European-wide customer engagement agency, ...
- How I Became A Third Party: A First-Person AccountOur industry loves a good party, but lately, it's become obsessed with ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows customers ...
- ERelevance Debuts Patient Cross-Channel Follow-Up ToolAesthetic healthcare providers often lack the resources to follow up with patients ...
- Younger Shoppers Stick With Physical Stores, Want Tech To Personalize ExperienceYounger shoppers want functional future technologies that help them customize their in-store ...
- Radisson Experience Brief Takes Accenture Interactive To 25,000 StaffExecutives watching the march of the consultancies might want to take a ...
- The Simple Truth That Victoria Beckham Can Teach MarketersShe wanted to be as big as Persil -- but then a ...
- New Management Team At WPP Discusses Its FutureThe company needs to be significantly faster and more agile in the ...
- Welcome To 'Marketing Today,' This Week With CarMax's Jim Lyski And Shamim MohammadThis week, "Marketing Daily" begins publishing a weekly series of podcasts hosted ...
- Data Shows Personalized Omnichannel Strategies No Longer An OptionThe Jivox benchmark report shows the importance of following through to integrate ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And GoalsCompanies can reach their business goals by providing a better customer experience, ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And GoalsCompanies can reach their business goals by providing a better customer experience, ...
- Restoring Trust To Email MarketingEmail marketing has become a dirty word, thanks to constant mailing by ...
- Citizens Bank, Credit Unions Deliver Best Customer ExperienceCitizens Bank and credits unions each earned a score of 83% and ...
- Will Yelling At AI Make Me Feel Any Better About Your Product?Can artificial intelligence actually help brands get me out of phone-tree h ...
- Transactional Emails Work If You Work Them: Benchmark StudyAlmost all firms see transactional emails as important -- but many lack ...
- AC Hotels Launches 'Unpacked' Campaign As Marriott Expands Brand In North AmericaThe experience takes travelers on an artistic, poetic journey behind the scenes ...
- Reducing Churn For Customer Success72% of organizations had a clearly defined Customer Success strategy while the ...
- AI Can Improve Customer Experience And Boost PerformanceBusinesses that focus on experience perform better than those that do not. ...
- Aldi Tops Supermarket Table For Customer SatisfactionAldi has been named at the UK's best supermarket for customer satisfaction ...
- L.L. Bean To Continually Track Clothing After PurchaseTracking consumers through sensors in clothing may now become a reality, as ...
- Tribal Focuses On Experience To Take On The Consultancies"Campaign" is reporting that Tribal Worldwide London is taking the fight to ...
- Governments Lack The Knack: Citizens Want Better Online EngagementWho doesn't get online marketing and email? Governments, citizens say. ...
