Tag results for "customer experience"
- CX: What's Next? Brands Forced To Respond To Changing Customer PatternsWill things ever get back to normal? It's not likely as consumers ...
- Merkle Collaborates With Amazon Web Services To Support Cloud InnovationsFocused on AI and machine-learning, Merkle's cloud-based solutions offered through Amazon Web ...
- Merkle Rejiggers Americas, EMEA Leadership RolesMichael Komasinski is moving up into the dual role of president, Merkle ...
- Firms Lack Tools To Understand Their Customers, Study ShowsMany businesses don't know where to begin in improving the digital experience, ...
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Twilio To Acquire Segment, Customer Data Platform, For $3.2 BillionSegment helps brands break down silo walls, Twilio says. The stock transaction ...
- Braze Enters Japanese Market With Japan Cloud Joint VentureBraze will open an office in Tokyo and offer its platform to ...
- Infiniti Enlists 'Hamilton' Actor For Instagram Test DriveDaveed Diggs "has a "multi-faceted, yet relatable personality," which is a good ...
- Email Still Used For Customer Service By Most Firms, But Patterns Are Changing: StudyThe most mature companies are adding SMS and other channels to email ...
- Porsche Owners Socialize Safely Via RallyPorsche owners got a little taste of normal recently with a pandemic-safe ...
- Shopping With Feeling: Consumers Demand Empathy From Brands During Buildup To HolidaysTwo-thirds of consumers plan to do all their holiday shopping online, but ...
- COVID-19 Drives Customer Experience Improvement: StudyBrands are making a greater effort to get feedback from customers and ...
- Braze Integrates With Microsoft Azure And TealiumThe arrangement with Tealium will help brands to purchase data based on ...
- Genpact Acquires Something Digital, Online Commerce AgencyThe purchase of Something Digital follows Genpact's 2019 acquisition of customer experience ...
- ActiveCampaign Debuts Customer Experience Tool That Draws Data From Several ChannelsCXA For Service pulls in insights from past engagements to support current ...
- JetBlue To Offer At-Home COVID-19 TestsUnited Airlines, Hawaiian Airlines, German airline Lufthansa and Italian airline Alitalia announced ...
- From Ford's Assembly Line To Harte Hanks' Newly Created D2C Ecommerce DivisionNamed Harte Hanks' managing director to lead its new D2C ecommerce division, ...
- The Subtle Sound Of Your Brand In A Voice-Activated WorldMusic plays a role in your mood, and a brand needs to ...
- The Comfy Customer: What Makes People Happy In The Era Of COVID-19Consumers are more comfortable with digital than they were last year, CCW ...
- Merkle Taps Huge's Stein For New Customer Experience RoleStein joins Merkle from IPG digital shop Huge where he was CEO, ...
- CMO Council: 81% Of Brands See Increase In Earned Media, 1 In 5 Dissatisfied With Company PerformanceBrands' messages need to change, said CMO Council Chief Content Officer Tom ...
- Astute Acquires Socialbakers, Combining SaaS Customer ToolsThe acquisition of social media marketing firm Socialbakers by customer engagement platform ...
- Customer Experience Platform Sprinklr Raises $200 Million In Series G FundingSprinklr, a customer experience software startup, has raised $200 million in Series ...
- Deloitte Digital Joins Twilio Partner ProgramDeloitte Digital will offer the Twilio product suite, including Twilio communications A ...
- Four Customer Experience Metrics To Track Before And After COVID-19Brands are now coping with massive challenges. One is how to measure ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint might ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for customer ...
- Charting The Journey: The Hurdles In Mapping The Customer PathA majority of brands are using defined journey maps or building them. ...
- Seismic Debuts Interactive Content Platform For SellersThe solution drives delivery of personalized content and helps moves buyers through ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
