Tag results for "customer experience"
- Texas Restaurants Look To Boost Safety Through Customer ReportingConsumers can report on participating restaurants' COVID-19 health and hygiene practices to ...
- Tips For Aligning The B2B Buyer's JourneyB2B marketers have for years tried to achieve the level of personalization ...
- Ujet Snares $55 Million In Series C FundingCustomer support platform Ujet has raised $55 million in Series C funding. ...
- Trigger-Happy: Automated Emails To Customers Outpull Batch-And-BlastTriggered emails produce higher click-through and conversion rates than batch sends, Blueshift ...
- Koopid Chooses Vonage For Customer Experience SupportKoopid provides a tool that allows users to create journey templates in ...
- Truman Repackages Cleaning Solutions With A Surprising Focus On Customer Service"We wanted to do something D2C, and as we studied the landscape, ...
- Analytics Fitness Test: HBR Study Finds Holes In PerformanceFew firms are skilled at delivering real-time customer interactions across touchpoints and ...
- Brand Recovery Success Requires A New Marketing FrameworkThis isn't a return to pre-pandemic normalcy. More nimble brands are thinking ...
- On The Edge Of The Black Hole: What Brands Are Doing To Avoid A CX DisasterAmazon found a way to respond to customer feedback at scale with ...
- AT&T Chooses Salesforce For Customer Experience SupportSalesforce will help AT&T gain a single view of its customers across ...
- Marketers Lack Unified View Of The Customer, Survey ShowsHigh-performing firms can connect email behavior with actions in other channels, a ...
- ActiveCampaign Debuts Customer Experience MarketplaceUsers can access recipes to help them create welcome -- and abandoned ...
- How TfL Doubled Its ROI In Turning Round Bus Users' ExperiencesIt may have been a while since any of us got on ...
- Email Takes A Licking: Consumers Prefer Chat For Service QueriesEmail has plummeted in a two-year period, especially for urgent questions, Astute ...
- ActiveCampaign Adds B2B Targeting, Automation ToolsSales teams can reach out to clients based on email, website and ...
- CustomerGauge In Two-Way Integration With HubSpotCustomerGauge and HubSpot will help brands measure feedback received through email engagement ...
- Virtual Reality Is Growing In Importance: StudyMobile is also changing the retail business as brands put it first, ...
- MoEngage Partners With Vidora To Provide AI-Driven Messaging Via Email, Other ChannelsMoEngage clients can run AI predictions for customer engagement and purchase behavior, ...
- Outfoxing The Coronavirus: The Salesforce PlanCompany moves events online and offers free access to some technologies, CEO ...
- Improve Your Customer Experience During The CrisisBusinesses are suffering because of the COVIS-19 crisis. But they shouldn’t make ...
- Ada And Zendesk Deepen Their Customer Experience PartnershipMailchimp and Upwork are among the clients that are using both tools ...
- What's Next For CX? Brands Are Lagging At It, Study FindsMost firms lack enterprise-wide CX analytics, and few are gaining context-based insights, ...
- Age Of Search, AI, And How To Excel At Customer Experience: Microsoft StudyFirst-party data sources from organic search, paid search, website and mobile app ...
- Shoppers And Stores Do Not Line Up On Personalization: StudyMost consumers want personalized service. But retailers lag in providing it, enVista ...
- 12 Ways To Balance Privacy And The Customer ExperienceConsumers are more aware of the need to protect their personal data, ...
- Verint And Adobe Expand Partnership, Data IntegrationClients of both companies can drive a more personalized customer journey across ...
- Brands Seeking Omni-Channel Strategies Still Find Answers In DataSome 88% of marketers are moving to omni-channel campaign strategies. What they ...
- Taking The Work Out Of The Customer ExperienceConsumers want clarity and ease of use when signing on with brands, ...
- First Responders: Phone And Email Are The Go-To Channels For Customer SupportBut many also use texting and in-app messaging to reach out, UJET ...
- A Taste Of 2020 Trends: Twilio Outlines Five Areas Of ChangeFrom email to apps, there is a "seismic shift in the way ...
