• by Wendy Davis , July 9, 2025

The online marketplace TicketNetwork has agreed to pay $85,000 to settle charges that it violated Connecticut's privacy law by failing to adequately inform state residents of their rights, including the right to opt out of targeted advertising.

“The Connecticut Data Privacy Act gives consumers powerful baseline rights, including the right to access, correct, and delete personal data stored and collected by businesses, and the right to opt-out of the sale of personal data and targeted advertising," Connecticut Attorney General William Tong stated this week.

"This law has now been in effect for two years. There is no excuse for continued non-compliance, and we are prepared to use the full weight of our enforcement authority to protect consumer privacy,” Tong added.

The attorney general first informed TicketNetwork in November 2023 about issues with its privacy policy -- including that its formatting "created an unnecessary challenge for consumers to understand their data privacy rights and how to exercise them" -- according to an assurance of voluntary compliance, which set out the allegations against the company.

At the time, the privacy policy allegedly was "presented in small font and large block paragraphs that were indistinguishably included within one webpage that included all of TicketNetwork legal policy disclosures."

The attorney general's office said it gave TicketNetwork several opportunities to fix deficiencies in the privacy policy, but that the company failed to do so.

In late December 2023, the privacy policy had the same formatting issues flagged earlier, and also failed to inform residents that they had the right to correct inaccuracies, and to reject targeted ads, according to the attorney general.

And as of June 2024, TicketNetwork's privacy policy allegedly still failed to comply with the state's privacy law.

TicketNetwork "engaged in further efforts to address all remaining concerns" in late 2024, , according to the assurance of voluntary compliance.

The company stated this week that it has updated the format of its privacy policy and now provides "clear section headings, increased font size, and shorter paragraphs," as well as "prominent links allowing Connecticut residents to opt out of targeted advertising or the sale of personal data," among other changes.