• by Jami Rogers , July 14, 2025

 
Welcome to the marketing multiverse: a dynamic, multidimensional ecosystem where traditional media, digital platforms, social networks, AI tools, and real-world experiences coexist and often collide.

From the curated storytelling of Instagram to the data-driven world of CRM automation, marketers must simultaneously engage across environments that are evolving faster than ever. Consumer brands have learned to go beyond survival in this new complex reality, to capitalizing on it.

Pharma has come a long way in leveraging the multiverse, and the next leap forward may come from looking to its peers in the consumer space.

Integrated Dimensions, Unified Experiences

Consumer marketers excel at stitching together these dimensions into a seamless customer journey. A social ad leads to a mobile-optimized website that triggers a personalized email, followed by an in-store activation, all while maintaining a consistent brand narrative.

Pharma marketers need to strive to do the same through an omnichannel experience. Navigating the multiverse is not about being everywhere at once but being strategically present where it matters most to their health-care-provider (HCP) or patient audience, with content tailored to both platform and specific persona. Audiences don’t separate their health decisions from their broader media habits, so engagement strategies shouldn’t either.

From Awareness to Action: The Journey That Matters

It’s no longer enough to design a clean user interface. What today’s audiences crave is a relevant experience that delivers education, empathy, and insight at precisely the right moment in their journey.

Consumer brands have mastered this timing. They know when to inspire, inform, and nudge a conversion. Pharma marketers are learning to think similarly: How do we introduce support when a patient is newly diagnosed? How do we reinforce trust during a treatment choice? How do we anticipate the HCP’s next clinical question?

The answer lies in building intentional, data-driven programmatic omnichannel ecosystems that align with the audience’s behavior, instead of interrupting it.

Personalization in Parallel Universes

In the multiverse, every consumer inhabits a micro-universe of preferences and habits. One person might trust influencers on TikTok but validate their decisions through WebMD. Another may seek professional education on LinkedIn but crave emotional resonance on Instagram. The modern marketer’s job is to shape-shift accordingly, while keeping the core message intact.

AI and behavioral data now allow for this level of contextual precision. Pharma must embrace that potential without fear and learn from consumer brands how to localize tone, format, and channel, all while staying legally compliant.

Agility Is the New Authority

The rules of the multiverse change constantly. New platforms rise, privacy standards shift, and cultural moments explode. The most successful marketers are those who test, learn, and adapt quickly.

Pharma can benefit from adopting a “pilot-first” mindset: running mini, hyper-targeted campaigns to specific audience personas and locations, collecting cross-channel insights to determine what works. That’s how consumer brands stay ahead,  and how healthcare marketing can move from reactive to revolutionary.

Pharma’s Place in the Multiverse

We’re no longer living in a linear marketing world. To compete for attention and trust, pharma must embrace the full complexity and opportunity of the marketing multiverse. Pharma’s opportunity lies in adopting the same multidimensional mindset that powers top consumer brands — blending agility, personalization, data fluency, and creative courage with a sharp focus on customer needs.

The multiverse is here — and so is pharma’s opportunity to make a meaningful impact. Let’s meet it with intention, innovation, and purpose.