Commentary

Holiday Etiquette: Good And Bad Email Practices

Are you still trying to get holiday emails out? After this week, we then enter the big return week and after that the January sales cycle. It may be a little late to offer suggestions, but here are some tips from Altcraft: 

  • Use gamification—add a mini-game into the email using AMP; the consumer doesn’t need to use a browser. 
  • Share something useful, like a gift guide or a curated list of holiday ideas. 
  • Keep in mind charity and social impact—shoppers like brands that do more than simply sell; try a “one order = one good deal” campaign, where the company donates an item to charity.  
  • Use a multichannel approach—provide a greeting and a small gift offer in an email, and send notifications to update shoppers on pending deadlines. One caveat: “Don’t stick to a single channel, but don’t overwhelm people by repeating the same message everywhere either.” 

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That’s the jolly side of the process. Want to bomb out? Altcraft offers these tongue-in-cheek tips:

  • Start as early as possible—maybe in September. 
  • Offer questionable giveaways, such as a contest with a hundred rules and requirements.
  • Give fake “gifts,” like a calendar from last year.
  • Spam relentlessly.
  • Keep creativity to a minimum.
  • Don’t think about tone—send the exact same email to everyone.  
  • The "buy it if you care" pressure.

 We trust this is it until next year. 

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