New consumer research from Leichtman Research Group, based on a telephone survey of 1,601 households from throughout the United States, finds that 70% of US broadband high-speed Internet subscribers are very satisfied with their current Internet service at home. Comparatively, 45% of dial-up/narrowband subscribers are very satisfied with their Internet service.
LRG's research also found that:
Other related findings include:
Bruce Leichtman, president and principal analyst for Leichtman Research Group, Inc., said "... broadband subscribers... remain very satisfied with their service and are not interested in paying for even faster Internet access... Although the pace of annual net broadband additions is beginning to wane... the total number of broadband subscribers will still increase by 33.5 million over the next five years."