Notwithstanding Black Friday, where Americans showcase their ugly consumerist tendencies, the long Thanksgiving weekend is an important time for me to disconnect from the grid and assess the future.
Putting aside personal concerns about the economy, I believe we're entering an important period of business cleansing and rebalancing. There's too much clutter, waste and distrust. Now,
more than ever, it's important to focus on fundamentals, especially deeper purpose. What is your business existence really all about? Value and meaning are not only longed for -- they're now necessary
to compete and win in the marketplace.
In a recent blog post at
Harvard Business Review, Umair Haque, a strategist at the Havas Media Lab,
underscored this mandate for businesses in the 21st century. Appropriately citing lessons from Barack
Obama's presidential campaign, Haque began by noting the need to
minimize strategy: "Obama's campaign dispensed almost entirely with strategy in its most naïve sense: strategy as
gamesmanship or positioning. They didn't waste resources trying to dominate the news cycle, game the system, strong-arm the party, or out-triangulate competitors' positions. Rather, Obama's campaign
took a scalpel to strategy - because they realized that strategy, too often, kills a deeply-lived sense of purpose, destroys credibility, and corrupts meaning."
Then Haque's emphasis on
maximizing purpose: "Change the game? That's 20th century thinking at its finest - and narrowest. The 21st century is about changing the world. What does 'yes we can' really mean? Obama's
goal wasn't simply to win an election, garner votes, or run a great campaign. It was larger and more urgent: to change the world...And to do that, you must strive to change the world radically for the
better - and always believe that yes, you can. You must maximize, stretch, and utterly explode your sense of purpose."
I don't believe we're entering a post-strategic era, or that strategy
is the opposite of purpose. However, far too many business leaders have lost sense of what their purpose is. They're ships without a compass that points anywhere beyond profit. Their crewmembers
typically can't articulate what they're doing, nor why others should join. It's especially evident amidst the largest companies, many of which have become giant, self-absorbed and calculating
machines. Think about the U.S. auto, finance and airline industries. Consider the
advertising industry!The good news is that purpose increasingly represents fundamental
opportunity and advantage. Having purpose means knowing one's self, as well as solving real customer problems. Maximizing purpose makes it easier for relevant customers to affiliate with you and
develop preference. Purpose is what makes success possible.
What's your purpose?
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AMEN! Could not agree more! I have a Web 2 Marketing company and we are telling our clients that VALUE that is REAL is key to their survival. I'm a former consumer investigative reporter for Post Newsweek TV. I know from my blog at http://consumershockjock.blogspot.com people are sick and tired of the BS that they have been fed by Madison Avenue! That game is OVER, thank goodness!
Hugh
Very insightful post. While I do not necessarily think the election on November 5 of Senator (now, President-Elect Obama) will alone change the world, I join in hoping that it does represent the beginning of a period of (your words) "business cleansing rebalancing" and a renewed focus on purpose. Black Friday can/will do the same. From the negative, Islamic extremism (not Islam!) can/will do the same, much as fascism and communism did for our grandparents and parents. We may be at that right moment in time when things bigger than making money and accumulating power matter most, and with such common purpose we rise to hieghts not yet known. Thanks. Nick
While Obama's team of P.R./Marketing Strategists collaborated regarding online medium or reaching the masses, he wasn't the only one. What about Senator John McCain and Gov. Palin? I thought they did a wonderful job as well. And I don't believe the game is over, its only just begun.
It doesn't matter your political outlook at this time, and yes, I think the campaigns for both were good, just that one had a better approach to reaching the masses. We use the phrases "Core Marketing" and Core Branding" when developing the strategies for our clients. That is what made one candidate get the lead, rather than being an all-to-everything solution approach.
This article: "Minimize Strategy & Maximize Purpose" speaks so strongly to the media and marketing conversations that are coursing through our culture today that it deserves to be targeted, not just spun. I only see four comments on this article. I think it deserves more input. I hope it does not get
lost in the holiday shuffle. I believe it should be held up for longer web play and consideration. The framework of this article should be invoked in our language and anticipated in our actions. Thank you Max for posting it.
Hey there Max,
Great post. My purpose in life (since you asked) is to be an uplifting presence. I want the people I come in contact with to feel their lives are even a tiny bit better in some way for having known me.
What's yours?
Max,
Your ideas are so far above the thinking of marketers people involved in small- to mid-size search marketing business scope. Why aren't you working for RAND or Accenture, KPMG?
David Shor
Absolutely! Kudos to you for stating what some of us have been worried about. Companies without a sense of purpose generated from the top are like ships without rudders. Worse, when money becomes the only objective, businesses stop looking out for the good of the customer and take thoughtless action that makes them the enemy of the customer.
I recently saw a young woman on a reality show who stated that, in real life, she was a really good salesperson and tricked her customers into buying from her all the time. I thought to myself, "If she worked for me, I'd fire her after hearing that."
Smart businesses who partner with their customers are able to maintain profitable relationships over time, reaping greater benefits for the company and, hopefully, for the customer as well.
Best regards,
David Peterson Harvey
Managing Director
thehiddenart.com
Max: Great analysis.
The root of what you talk about goes to the lack of proper planning. Know your overriding mission/reason for being. Then, for campaigns or long-term vision, set objectives that you can measure and gauge. All strategies should point to and support those objectives.
Still, without proper communication (internally, mostly) of that planning, the best plans have trouble in implementation.
I think your column and Mr. Haque's post should be pin-up material in a lot of offices.
Take care,
-Mike
Great post, Max.
We definitely need more purpose as you define it, but if we take the time to understand and be committed to it, then we actually need more strategy as well. Strategy is simply the roadmap that helps us get from where we are today to that ultimate purpose or vision that we want to achieve.
Purpose must come first, and serve as the driving force to get us to a better place. And getting clarity on our purpose is no easy task, but if we are lucky enough to find that clarity, we can achieve it through a well created and executed strategy.
Keep the good stuff coming Max! Best, Rob