The most common questions with respect to Web 2.0 I heard this year at OMMA conferences, the Social Ad Summit and E-metrics were:
1. How do we measure social media?
2. How do we monetize social media?
Interestingly, even though these two questions haven't been completely answered, we have made progress. Advertisers are testing campaigns on social media platforms and publishers are testing and running trials on how to monetize their offerings while delivering value. We haven't cracked the code yet, but brands large and small are participating in the conversation.
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So where is the progress? Sometimes it feels like we take one step forward and then two steps back, but really, in the face of the bumpy ending to '09, there is a positive indication that the investment and progress made so far will continue.
On the measurement side, Web Analytics vendors are innovating to capture social bookmarking shares, widgets and social application events. Standards groups within organizations like the Web Analytics Association are studying Web 2.0 technologies to draft measurement standards so that Web Analysts can optimize around the emerging media channels that are working for their organizations.
On the monetization front, brands are starting to see revenue flow through channels such as Twitter and Social Networks. Dell's recent announcement that it made $1 million through Twitter this year is proof that value creation is happening. More successes will come -- it will be a combination of the publishers providing monetization opportunities as well as advertisers and users creatively using these platforms and tools to meet their business needs.
The holidays and celebration of the New Year will allow us all to take a breather and start January '09 refreshed and ready to press on again. We'll all continue to pound away at working through the business models that will drive revenue, profitability, value and scalability. It won't happen overnight, but I venture to predict that at this time next year we will be talking about the successes of '09 and who "made it." Sure, we will see consolidation, struggle and failure along the way, but we will continue to move forward. The progress will continue!
Nicely done, Ms. M!
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