Twice in the last two weeks, I've found myself glued to a TV set with other people: once for the presidential inauguration, and once for the Super Bowl. In both instances I was witnessing appointment viewing, the kind of experience that you really can't watch off DVR. These occasions may be few and far between nowadays. Both events were social in nature and available online, but I still chose to be in front of the TV rather than the Web. What does that say for the balance between Internet and television?
What it means to me is that TV is still a crucial component of our society. The water cooler still buzzes more often as a result of what you see on TV than what you see online. If anything, the two media are becoming more and more intertwined, as shows as well as commercial content are shifting consumers to the Web for a payoff that was only alluded to prior on TV. Demonstrating the power of integration, "Lost" still runs an annual alternate reality game to support the show -- and a number of the Super Bowl spots directed users online.
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What's piqued my interest is the next generation of Internet Video-Link Television sets from companies such as Sony and Panasonic that integrate online video directly into the set and take advantage of other sources of content. If these sets go one step further and enable some form of interaction beyond just click and view, then they edge directly back into competition with the unique proposition that the Internet offers, vs. the social experience of TV: to be set free from the single viewing room and include the virtual community.
TV watching can be social or it can be solitary, as can Web use. But in the case of TV, the social experience occurs with many people in one room to watch a program -- whereas the Web's social experience is still that of a solitary person interacting virtually with others. Rarely, if ever, do people surf the Web with others in the room in a social atmosphere.
TV has tried to go Internet in the past with products such as WebTV, but it was always hampered by two challenges: the need for a keyboard and the slow speed of connection. The connection speeds are no longer a problem, and Apple has proven that design trumps standards when it comes to such products as a digital music player, so it stands to reason that the "cover flow" or some other iteration will make the TV experience navigable beyond watching and clicking video (we could refer to it as Web-Channel Surfing). The need for a keyboard will probably go away altogether.
One thing TV is learning is how to expand the "social" nature of programming beyond that singular viewing room. It's also learning how to integrate product placement or other video-based ad units and get beyond the 30-second spot.
The 30-second spot may go the way of the woolly mammoth, but TV advertising is here to stay. There are formats like the Flash overlay pioneered by YouTube, and intriguing companies with more innovative ideas such as Keystream and Innovid. TV technology folk benefit because they get to watch the Internet fumble through the test phase of these models to determine which of them they'll integrate into their services. The TV peeps get to let us make the mistakes of targeting and addressability, trudging through some creative challenges until the right model and the most effective methodology emerge. In the meantime, they're still raking in the dollars due to a minor renaissance in programming over the last couple of years (scripted shows are becoming popular once again).
If you fast-forward (to steal a pun from my DVR), you might see that five to seven years from now, TV is adopting these ad formats and limiting the commercial interruptions to one to two per commercial block. When I watch "Fringe" on Fox, typically there are fewer commercials at the beginning of the program than toward the end, which makes for a much more enjoyable experience. That's something stolen directly from the Web and the single commercial breaks of ABC.com, NBC.com and the pre-roll experiences of many sites. It also supports the simple laws of supply and demand. Less supply creates more demand and that increases prices. This won't really take hold until TV prices start to go down, and this year's upfront may (finally) be the time when that happens.
TV is not going to die; it's going to continue to evolve. When my son is born, he'll be familiar with a completely different set of standards than I was familiar with, and he won't even bat an eye. I'll have to tell him all about the days when there were four to six commercials in each break, and how not all TVs were interactive. I can't wait for that day!
Great article as usual Cory. The "one thing" that I would point to as being a myth, is that internet viewing is a solitary pastime. This might be true with all demographics with the exception of teen age girls. I have seen as many as can fit in the viewing area, squealing with delight over a video, chat or Facebook session. Convergence is fast upon us and we need to be aware of the positive social aspects of having the family or friends all gathered around an entertainment device.
BTW, congratulations on your soon to be born son. Boy are you going to have a blast with him.
You missed the biggest point so far:
"What the Internet Should be learning from TV"
The Internet CANNOT beat TV or even come close when dealing with a live event. You can't compare the two.
It is nearly impossible cost wise (due to the size of an audience that would typically watch for instance, the Super Bowl and how much you would have to pay a CDN), quality wise (HD,etc), and delivery wise (with no load errors).
Put up against TV for a massive live event where there are thousands of people watching the same live event at the same time - THE INTERNET HAS NO CHANCE WHAT SO EVER. (at least not for anytime soon)
Don't be fooled into thinking the television and the Internet are similar mediums.
The internet is a communications tool and the television is a broadcast tool.
TV isn't going to die, any more than Radio or Print have died with the onset of competing technologies (Newspapers may shrink dramatically as a pure print play, but I'd argue they are reformatting themselves - my kids still read magazines and I still read the newspaper).
The key is finding ways to get the various technologies to complement each other. That is, Print, Radio AND TV all exist WITH Online - not in opposition to it!
As a result, while Online may not compete with TV as a pure video play (I doubt we'll all be watching a Super Bowl Online feed anytime soon - the community aspects of a TV event like this are too great), what the other mediums are searching for are ways to get their users to interact via multiple media. I know my kids watch TV with their computer on - and use cues from the shows they watch to do things online. I, too, watched the Super Bowl while reading statistics of the players fed live to me. Other people I know were on a website trading the two teams as the momentum of the game shifted.
In the cases such as the Super Bowl or the Inauguration, it's unlikely that people will band together and watch AND do things online. But some will, and many more are (like me) watching with their family and are willing to multitask.
In a previous email, Warren Lee mentions the concept of solitary online viewing. He's correct. Online activity is rapidly becoming a social experience with the younger generation.
As a result, my standard discussion with people who wonder how to use online in tandem with TV is pretty simple:
TV gives you the reach you're seeking.
Online promotes the awareness, recency, and environment.
Doing one without the other can be effective, but doing both in tandem, particularly in a well designed cross-brand promotion, is even better.