Amazon found a way to respond to customer feedback at scale with personalized emails, according to a study from the CX Network. Read the whole story
Email service provider AWeber is moving toward having a fully remote workforce -- an apparent first for email marketing -- and claims the move … Read the whole story
Brands face many deliverability challenges, including bounces and being blacklisted, Validity and the UK DMA report. Read the whole story
The final proposed regulations retain a provision requiring companies to honor global do-not-sell requests, including those sent through browser controls. Read the whole story
But many expect modest hikes, and a third say they will reduce their budgets, Ascend2 reports. Read the whole story
A bipartisan proposed COVID-19 privacy law would prohibit operators of contact-tracing apps from collecting or processing data for any commercial purpose, including advertising. Read the whole story