Most consumers would welcome AI, a Redpoint Global study finds. Consumers rank chatbots as the most ideal use of AI for CX, but 70% prefer talking to a live human … Read the whole story
Some consumers are not concerned about anything, but others are anxious, Resonate reports. Read the whole story
Dykyj, who worked at SparkPost and MessageBird, is the latest executive to join the company's C-suite. Read the whole story
"Social media companies are now facing an existential question: does the First Amendment protect their ability to keep consumers safe online through content moderation?" … Read the whole story
Less than a week after officially stepping down at GroupM, Wieser launched "Madison & Wall," and is not expected to continue co-hosting the agency's … Read the whole story
"Encryption and anonymity are essential to protecting privacy here at home, as well as globally," advocacy groups say in an open letter to Congress. Read the whole story
Everyone's betting on video games as a gateway to expanding their megaplatforms, Bain said in a report. Read the whole story