MARKETING INSIDER: CUSTOMER EXPERIENCE
by Laurie Petersen on Sep 26, 9:00 AM
Working from home has its highs and lows, but a universal point of pain is when your computer decides to freeze and die. Let's listen in on a real-world scenario from this past weekend involving a Dell laptop, a Microsoft update and freelance writer/editor Carol Kopp.
MARKETING INSIDER: CUSTOMER EXPERIENCE
by Laurie Petersen on Sep 19, 9:00 AM
I'm shopping around for a new vehicle and while I was online comparing quotes for auto insurance, I was reminded that when execution is lacking, it's just one big frustrating disappointment.
MARKETING INSIDER: CUSTOMER EXPERIENCE
by Laurie Petersen on Sep 12, 11:00 AM
DMV. The initials alone can evoke migraines.
MARKETING INSIDER: CUSTOMER EXPERIENCE
by Laurie Petersen on Sep 6, 9:30 AM
The realization that anything can be made easy and fun thanks to the Internet (and the expectation that it will be) came home again recently when I needed to rent a storage space for some belongings that don't fit anywhere but still are needed.
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