- Jo Malone Is Right To Call Out Many Retailers For Being Lazy On Customer Experience
London Blog, Sean Hargrave - Friday, October 14, 2016
When was the last time you were excited to walk into ...
- Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody ...
- Tesla, Pampers Tops For Brand Experience
Marketing Daily, Tanya Gazdik - Thursday, October 13, 2016
Tesla beat out other automakers including BMW, Mercedes-Benz and Ferrari in bra ...
- Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Augmented Reality Shifts Battle With Amazon From Price To 'Wow' Experiences In-Store
London Blog, Sean Hargrave - Monday, October 10, 2016
Taking on Amazon could be as simple as making your customers ...
- Tesco Claims Customer Trust Is Back At A Four-Year High
Around the Net In MAD London, Sean Hargrave - Thursday, October 6, 2016
Tesco has cemented its turnaround from the bleak position of two yea ...
- Will Bots Defeat The Smartphone App?
Around the Net In MAD London, Sean Hargrave - Tuesday, October 4, 2016
Is the smartphone app doomed? To look at the stats you wouldn ...
- OMMA Bots & Chat Panelists On Enhanced Value Of AI
Marketing Insider: Customer Experience, Laurie Petersen - Monday, October 3, 2016
Can a bot treat you better than a human being can? Custom ...
- A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - b ...
- Consumer Confidence Back Up To Pre-Brexit Level
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Consumer confidence rose to pre-Brexit levels in September, according to GfK's late ...
- Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digit ...
- When The Easiest Fix Is To Buy A New One
Marketing Insider: Customer Experience, Laurie Petersen - Monday, September 26, 2016
Working from home has its highs and lows, but a universal poi ...
- 'Calm Design' Recommended For Internet Of Things Experiences
AI & IoT Daily, Chase Martin - Wednesday, September 21, 2016
When designing experiences for the Internet of Things, one expert says mo ...
- Making The Customer Experience Work In Search Advertising
SearchBlog, Laurie Sullivan - Wednesday, September 14, 2016
Considering the importance of customer experience, even in search engine advertising a ...
- Flexibility Saves The Day At The DMV
Marketing Insider: Customer Experience, Laurie Petersen - Monday, September 12, 2016
DMV. The initials alone can evoke migraines. ...
- Marketers Who Embrace Experience Engender Loyalty
Around the Net In MAD London, Sean Hargrave - Thursday, September 8, 2016
Many marketers are undermining their brands' ability to attract customers and gr ...
- Make it Easy, Make it Fun
Marketing Insider: Customer Experience, Laurie Petersen - Tuesday, September 6, 2016
The realization that anything can be made easy and fun thanks ...
- Be My Brand Bae: The Age of Chat's Implications For Advertising
Online Spin, Josh Engroff - Friday, August 26, 2016
If you ever get the chance to see Erin Yogasundram present, y ...
- Summit Reveals Varied Approaches, Need To Improve Ad Experiences
RTBlog, Tobi Elkin - Thursday, August 25, 2016
This week's Programmatic Insider Summit covered a lot of ground. Panels, keynote ...
- Digital Beauty Shoppers Seek Solutions, Not Brands
Marketing Daily, Sarah Mahoney - Monday, August 22, 2016
"The beauty category is all about discovery," says Ethelbert Williams, CMO ...
- Volkswagen Suffers, Lincoln On Top, Per ACSI
Marketing Daily, Tanya Gazdik - Tuesday, August 23, 2016
The American Customer Satisfaction Index shows a strong rebound for the au ...
- Is This The New Brand?
Marketing Insider: Customer Experience, Laurie Petersen - Monday, August 22, 2016
How would you define customer experience? Is it how you make peop ...
- Progress In Leveraging Consumer Insights Remains 'Glacial'
Marketing Daily, Karlene Lukovitz - Tuesday, August 16, 2016
In a 2009 benchmark study, the Boston Consulting Group found just 1 ...
- Persil Launches Mobile Trial To Peak At Customer Trends
Around the Net In MAD London, Sean Hargrave - Friday, August 12, 2016
Unilever's Persil is trialling a three-month partnership with mobile dry cleaning a ...
- 85% Of Shoppers Unlikely To Go Back After A Bad Mobile Experience; 95% Want Issues Resolved On First Try
Mobile Insider, Chuck Martin - Thursday, August 11, 2016
More shoppers are looking for direct help from the companies they a ...
- Tesco Launches Pop Up Shop To Promote Finest Range
Around the Net In MAD London, Sean Hargrave - Friday, August 5, 2016
Tesco hopes to capture the flag of premium supermarket ranges by addi ...
- Advertising Isn't Creepy -- But You Might Be
Online Spin, Cory Treffiletti - Wednesday, August 3, 2016
The word "creepy" gets thrown around a lot when it comes ...
- 85% Of Shoppers Unlikely To Go Back After A Bad Mobile Experience; 95% Want Issues Resolved On First Try
MobileShopTalk, Chuck Martin - Tuesday, July 26, 2016
As more people research and purchase via mobile, an increasing number ...
- Forget Who Owns Openreach --The Real Issue Is BT's Woeful Customer Service
London Blog, Sean Hargrave - Tuesday, July 26, 2016
Rivals have not promised to roll out fibre sooner, so the b ...
- Lincoln Opens 'Experience Center'
Marketing Daily, Tanya Gazdik - Tuesday, July 26, 2016
Ford Motor Company's Lincoln brand has made its "largest investment ever" ...