- Customers Are Living in A Mobile-First World -- Is Your Marketing?
London Blog, Sean Hargrave - Wednesday, November 2, 2016
More traffic comes from mobile than desktop globally, prompting the searching questi ...
- Twitter Direct Message Chat Bot Feature To Automate Customer Service
SearchBlog, Laurie Sullivan - Wednesday, November 2, 2016
Businesses can create a financial opportunity for themselves when they acknowledge custom ...
- CX Is Not Just A Box To Check Off, Says Gartner's Ray
Marketing Insider: Customer Experience, Laurie Petersen - Monday, October 31, 2016
Augie Ray, research director for customer experience at Gartner, is an authoritati ...
- How Can 'Smart' Marketers Be So Wrong About IoT And Chat Bots?
London Blog, Sean Hargrave - Thursday, October 27, 2016
Wanna get the latest tech on your cv? It does nothing f ...
- British Martech Firm BlueVenn Launches U.S. Operations
Real-Time Daily, Tobi Elkin - Monday, October 24, 2016
BlueVenn, a U.K.-based marketing automation and customer analytics provider, has launched operatio ...
- The Digital Advertising Tipping Point is Here
Show Daily: Videos, Ross Fadner - Monday, October 24, 2016
During his presentation, "The Digital Advertising Tipping Point is Here!" Jeff Burket ...
- Mirum Creates Virtual Museum To Show The Future Of Retail
Around the Net In MAD London, Sean Hargrave - Tuesday, October 18, 2016
Digital agency Mirum has created a museum around a fictional football tea ...
- Personalization Will Be Key This Holiday Season
Email Marketing Daily, Jess Nelson - Friday, October 14, 2016
Consumers are more likely to shop online and in-store at retailers w ...
- Jo Malone Is Right To Call Out Many Retailers For Being Lazy On Customer Experience
London Blog, Sean Hargrave - Friday, October 14, 2016
When was the last time you were excited to walk into ...
- Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody ...
- Tesla, Pampers Tops For Brand Experience
Marketing Daily, Tanya Gazdik - Thursday, October 13, 2016
Tesla beat out other automakers including BMW, Mercedes-Benz and Ferrari in bra ...
- Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Augmented Reality Shifts Battle With Amazon From Price To 'Wow' Experiences In-Store
London Blog, Sean Hargrave - Monday, October 10, 2016
Taking on Amazon could be as simple as making your customers ...
- Tesco Claims Customer Trust Is Back At A Four-Year High
Around the Net In MAD London, Sean Hargrave - Thursday, October 6, 2016
Tesco has cemented its turnaround from the bleak position of two yea ...
- Will Bots Defeat The Smartphone App?
Around the Net In MAD London, Sean Hargrave - Tuesday, October 4, 2016
Is the smartphone app doomed? To look at the stats you wouldn ...
- OMMA Bots & Chat Panelists On Enhanced Value Of AI
Marketing Insider: Customer Experience, Laurie Petersen - Monday, October 3, 2016
Can a bot treat you better than a human being can? Custom ...
- A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - b ...
- Consumer Confidence Back Up To Pre-Brexit Level
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Consumer confidence rose to pre-Brexit levels in September, according to GfK's late ...
- Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digit ...
- When The Easiest Fix Is To Buy A New One
Marketing Insider: Customer Experience, Laurie Petersen - Monday, September 26, 2016
Working from home has its highs and lows, but a universal poi ...
- 'Calm Design' Recommended For Internet Of Things Experiences
AI & IoT Daily, Chase Martin - Wednesday, September 21, 2016
When designing experiences for the Internet of Things, one expert says mo ...
- Making The Customer Experience Work In Search Advertising
SearchBlog, Laurie Sullivan - Wednesday, September 14, 2016
Considering the importance of customer experience, even in search engine advertising a ...
- Flexibility Saves The Day At The DMV
Marketing Insider: Customer Experience, Laurie Petersen - Monday, September 12, 2016
DMV. The initials alone can evoke migraines. ...
- Marketers Who Embrace Experience Engender Loyalty
Around the Net In MAD London, Sean Hargrave - Thursday, September 8, 2016
Many marketers are undermining their brands' ability to attract customers and gr ...
- Make it Easy, Make it Fun
Marketing Insider: Customer Experience, Laurie Petersen - Tuesday, September 6, 2016
The realization that anything can be made easy and fun thanks ...
- Be My Brand Bae: The Age of Chat's Implications For Advertising
Online Spin, Josh Engroff - Friday, August 26, 2016
If you ever get the chance to see Erin Yogasundram present, y ...
- Summit Reveals Varied Approaches, Need To Improve Ad Experiences
RTBlog, Tobi Elkin - Thursday, August 25, 2016
This week's Programmatic Insider Summit covered a lot of ground. Panels, keynote ...
- Digital Beauty Shoppers Seek Solutions, Not Brands
Marketing Daily, Sarah Mahoney - Monday, August 22, 2016
"The beauty category is all about discovery," says Ethelbert Williams, CMO ...
- Volkswagen Suffers, Lincoln On Top, Per ACSI
Marketing Daily, Tanya Gazdik - Tuesday, August 23, 2016
The American Customer Satisfaction Index shows a strong rebound for the au ...
- Is This The New Brand?
Marketing Insider: Customer Experience, Laurie Petersen - Monday, August 22, 2016
How would you define customer experience? Is it how you make peop ...