- Neiman Marcus To Give Associates Smartphones
Around the Net In Brand Marketing, Karl Greenberg - Thursday, May 31, 2012
Neiman Marcus is giving all of its 4,000 associates at its full-li ...
- Consumers Bail If Service Is Bad (...duh)
Research Brief, Jack Loechner - Tuesday, May 15, 2012
According to the 2012 American Express Global Customer Service Barometer consumers w ...
- Amazon Leads In Retail Satisfaction
Around the Net In Brand Marketing, Karl Greenberg - Monday, May 14, 2012
Amazon grabbed the highest rating on the annual Top 100 E-Retail Satisfacti ...
- Viceroy Hotels Debuts New Web Site, Pinterest Page
Marketing Daily, Tanya Gazdik - Sunday, May 13, 2012
Viceroy Hotel Group's newly redesigned Web site includes a tablet-friendly design a ...
- Social Media Users are More Vocal with Complaints
The Social Graf, Erik Sass - Friday, May 11, 2012
While advertisers look to social media to spread positive word-of-mouth about the ...
- J.D. Power: Shoppers Switching Auto Insurance
Marketing Daily, Tanya Gazdik - Monday, April 30, 2012
"The industry spent $5.7 billion on advertising and allowances in 2011, b ...
- Customers Love Auto Insurance, Multi-category Stores
Marketing Daily, Sarah Mahoney - Monday, April 30, 2012
When it comes to customer satisfaction, the latest findings from McKinsey &am ...
- Flexjet Touts Service In The Sky
Marketing Daily, Aaron Baar - Monday, April 30, 2012
A new print and online effort appearing in business publications features engagi ...
- Power: Ace Hardware Top Home Improvement Retailer
Marketing Daily, Tanya Gazdik - Wednesday, April 25, 2012
Ace Hardware ranked highest in customer satisfaction among home improvement retailers f ...
- Brit Firms Fail At Online Live Chat, Survey Finds
Around the Net In OMD Europe, Nina Lentini - Thursday, April 5, 2012
Chat software provider Netop has found a huge gap between public dema ...
- Customer Service Drives Supermarket Favoritism Ranking
Around the Net In Brand Marketing, Nina Lentini - Wednesday, April 4, 2012
The May issue of Consumer Reports finds that regional supermarket chains th ...
- Keep 'em Comin' Back
Research Brief, Jack Loechner - Wednesday, April 4, 2012
According to a recent survey of marketing executives by Loyalty 360, althou ...
- SiriusXM CEO Explains Rate Hike
Marketing Daily, Tanya Gazdik - Wednesday, March 21, 2012
SiriusXM CEO Mel Karmazin wrote an email that was sent out ...
- 50 Brands Named 'Customer Service Champions'
Marketing Daily, Tanya Gazdik - Thursday, March 15, 2012
In the faltering economy, the importance of customer service has reached n ...
- Lexus Tops J.D. Power Customer Service
Marketing Daily, Karl Greenberg - Wednesday, March 14, 2012
Lexus ranks highest in customer satisfaction with dealer service among luxury bran ...
- Bank Customers Defect Due To Fees, Poor Service
Marketing Daily, Tanya Gazdik - Monday, February 27, 2012
Fees are the main reason customers shop for a new primary ban ...
- Knology Passes Retrans Charges To Cable Customers
MediaDailyNews, David Goetzl - Friday, February 17, 2012
Top-15 cable operator Knology said it would begin charging customers extra ...
- Continental Pushes Past Southwest In Customer Loyalty
Marketing Daily, Tanya Gazdik - Thursday, February 9, 2012
This week, "Marketing Daily" brings you exclusive coverage of the Brand Ke ...
- Wireless Customer Service Gets A Workout
Marketing Daily, Aaron Baar - Thursday, February 2, 2012
According to J.D. Power and Associates' semi-annual 2012 Wireless Customer Care Performan ...
- Customer Service Improves, But People Still Switch
Marketing Daily, Aaron Baar - Tuesday, January 31, 2012
Ultimately, only about a quarter of consumers (23%) feel "very loyal" ...
- Extended Hours Driving QSRs' Growth
Marketing Daily, Karlene Lukovitz - Wednesday, January 25, 2012
Extended hours--including 24-hour operation -- are on the rise among QSRs, a ...
- Answering The Social Media Call For Customer Service
MarketingTools: CRM, Andrew Kokes - Tuesday, January 24, 2012
Businesses without a customer service social media strategy put reputation and custom ...
- Customer Experience Better At Tech-Focused Brands Vs. Trad Media
Online Media Daily, Gavin O'Malley - Monday, January 23, 2012
Among 160 brands, Amazon was the only technology company to rank ...
- Kohl's Wins For Customer Service
Around the Net In Brand Marketing, Karl Greenberg - Friday, January 13, 2012
Kohl's is America's favorite mid-size department store, according to a poll fr ...
- Changing The World With A Culture Of Customer Service
Online Spin, Kaila Colbin - Friday, January 6, 2012
Let me tell you what it's like to go skiing in N ...