- Marchex Speech Analytics Digs Into Call Data, Providing 'Training Data' For Chatbots
Search & Performance Marketing Daily, Laurie Sullivan - Monday, May 1, 2017
The main purpose of the Marchex Speech Analytics platform that recently launch ...
- Oracle Boosts Marketing Cloud Services With Added AI, Chat Features
Email Marketing Daily, Jess Nelson - Thursday, April 27, 2017
Oracle unveiled new chat features and adaptive intelligence to its Customer Experien ...
- TalkTalk And BT Broadband Offer The Worst Service
Around the Net In MAD London, Sean Hargrave - Thursday, April 20, 2017
TalkTalk and BT have been outed by a Which? survey as providi ...
- Fix Complaints Fast, Or Else
Research Brief, Jack Loechner - Wednesday, April 19, 2017
The internet is a beautiful and terrifying place, says a new stu ...
- United's CEO Criticised For Poor Leadership
Around the Net In MAD London, Sean Hargrave - Thursday, April 13, 2017
"Marketing Week" columnist Mark Ritson takes United's CEO to task over wh ...
- "Tone Deaf" Email Sparks Outrage Against United's CEO
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, April 12, 2017
The Daily Mail has blasted United Airline's CEO, Oscar Munoz, for ...
- 87% Of Insurers Expect IoT To Improve Customer Relationships
AI & IoT Daily, Chase Martin - Wednesday, April 5, 2017
Insurance companies seem to have their eye on smart homes as ...
- Instagram Developing 'Service' Feature For Booking Appointments
Mobile Marketing Daily, Gavin O'Malley - Wednesday, March 22, 2017
Instagram is working on a tool for users to book appointments, openi ...
- Turning Customers Into Members
AI & IoT Daily, James Gagliardi - Monday, March 13, 2017
The Internet of Things is ushering in a new form of ecommerc ...
- Ford Partners With Panasonic For Smart Service Kiosk
Marketing Daily, Tanya Gazdik - Monday, March 13, 2017
In a YouTube video demonstrating how the kiosk works, Ford equates t ...
- 78% Say Internet Of Things Improved Customer Experience
Connected Thinking, Chuck Martin - Monday, March 6, 2017
The Internet of Things is impacting every business in one way ...
- LiveWorld Offers Brands Strategy, Planning, Development For Chatbots
Search & Performance Marketing Daily, Laurie Sullivan - Tuesday, March 7, 2017
Forrester Analysts say AI-based chatbots are like seeds. Plant them and fe ...
- Avoiding The Customer Kiss Off
The Email Edge, Ray Schultz - Friday, February 24, 2017
A consumer who is unsatisfied with a company will ignore their pri ...
- Poor Service Costs British Companies GBP37bn
Around the Net In MAD London, Sean Hargrave - Wednesday, February 15, 2017
More than a quarter of consumers chose to spend less with ...
- Social Media Phishing Soars, New Trend Is Fake Customer Service
The Social Graf, Erik Sass - Thursday, February 9, 2017
Proofpoint's "Threat Summary and Year in Review" report shows that the numb ...
- Aldi, Lidi, Google Tops in Simplicity Index
Marketing Daily, Tanya Gazdik - Friday, January 27, 2017
Brands that embrace simplicity tend to enjoy increased revenue, valuation, brand advoca ...
- EasyJet Restructures Marketing Team To Focus On The Customer
Around the Net In MAD London, Sean Hargrave - Wednesday, January 18, 2017
Budget airline easyJet has moved two of its marketing heads into n ...
- Maropost To Launch Sales Cloud
Email Marketing Daily, Jess Nelson - Tuesday, January 17, 2017
The upcoming Maropost Sales Cloud will add a host of automated digit ...
- Why Amazon Should Get Customer Service Basics Right Before Reaching For The Skies
London Blog, Sean Hargrave - Tuesday, January 3, 2017
Why I'm ditching Amazon and you should too. ...
- Customer-First Marketing Likely To Increase Email Subscribers
Email Marketing Daily, Jess Nelson - Wednesday, December 14, 2016
Customer satisfaction nearly triples when a brand's marketing places the consumer's nee ...
- How Ocado Is Using AI To Deal With Email Overload
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, November 23, 2016
Every day, Ocado’s customer contact centre in Hatfield, Hertfordshire receives some 2,0 ...
- Why E-Receipts Are The Greatest Festive Gift Email Marketers Can Give Their Company
EuroMail, Sean Hargrave - Wednesday, November 23, 2016
Even the legal considerations outlined by the ICO today are good ne ...
- Twitter Direct Message Chat Bot Feature To Automate Customer Service
SearchBlog, Laurie Sullivan - Wednesday, November 2, 2016
Businesses can create a financial opportunity for themselves when they acknowledge custom ...
- Mastercard Launches AI Chatbot As Research Shows Customers Like Talking To Humans
Around the Net In MAD London, Sean Hargrave - Thursday, October 27, 2016
Mastercard is launching an AI bot that will allow consumers to "transa ...
- How Can 'Smart' Marketers Be So Wrong About IoT And Chat Bots?
London Blog, Sean Hargrave - Thursday, October 27, 2016
Wanna get the latest tech on your cv? It does nothing f ...
- Jo Malone Is Right To Call Out Many Retailers For Being Lazy On Customer Experience
London Blog, Sean Hargrave - Friday, October 14, 2016
When was the last time you were excited to walk into ...
- Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody ...
- Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Augmented Reality Shifts Battle With Amazon From Price To 'Wow' Experiences In-Store
London Blog, Sean Hargrave - Monday, October 10, 2016
Taking on Amazon could be as simple as making your customers ...
- Will Bots Defeat The Smartphone App?
Around the Net In MAD London, Sean Hargrave - Tuesday, October 4, 2016
Is the smartphone app doomed? To look at the stats you wouldn ...