- A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - b ...
- Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digit ...
- Forget Who Owns Openreach --The Real Issue Is BT's Woeful Customer Service
London Blog, Sean Hargrave - Tuesday, July 26, 2016
Rivals have not promised to roll out fibre sooner, so the b ...
- Lincoln Opens 'Experience Center'
Marketing Daily, Tanya Gazdik - Tuesday, July 26, 2016
Ford Motor Company's Lincoln brand has made its "largest investment ever" ...
- How Did We Do? (Other Than Taking Your Money And Going Bust!)
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, July 20, 2016
A furious lowcostholidays customer was astonished to receive an insensitive email fr ...
- 44% Of Businesses Using IoT See Customer Experience As Top Benefit
AI & IoT Daily, Chase Martin - Thursday, July 14, 2016
Consumers can expect to see more of the impact of the Intern ...
- Chat Bot Tech To Answer Customer Queries Over Email
Around the Net In MAD London, Sean Hargrave - Friday, July 15, 2016
Chat bots have ballooned in popularity in recent months, and now we' ...
- Automation Is Great If It Helps, Awful When It Hinders
EuroMail, Sean Hargrave - Wednesday, July 13, 2016
Automation is email marketing's top priority but too many are rushing o ...
- IoT To Transform Customer Service Over Next 5 Years
AI & IoT Daily, Chase Martin - Thursday, July 7, 2016
When it comes to customer service, connected devices are driving the mo ...
- CMOs Take Responsibility For Customer Experience
Marketing Daily, Laurie Sullivan - Thursday, July 7, 2016
Two-thirds of CMOs are now responsible for customer experience -- keeping consume ...
- One In Four More Willing To Trust Chatbots Than Humans
Around the Net In MAD London, Sean Hargrave - Friday, July 1, 2016
One in four people are more willing to trust customer service chatbo ...
- ASOS Shows How An Email Subscriber Offer Is A Great Apology For Downtime
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, June 29, 2016
After going down on Friday, the ASOS Web site and app we ...
- Lincoln Upgrades Customer Experience
Marketing Daily, Tanya Gazdik - Tuesday, June 28, 2016
"Our dealers view this as a way to differentiate the client experien ...
- Save Us From Chat Bots -- Digital's Wizard Of Oz
London Blog, Sean Hargrave - Thursday, June 23, 2016
They're just search boxes in disguise, aren't they? Like the old m ...
- Is VR The New 3D TV? Marketers, Excited -- The Public, Passive
London Blog, Sean Hargrave - Monday, June 13, 2016
New research shows little appetite or understanding for VR at home. Cou ...
- E-Receipts: Deeper Cross-Channel Insight, Better Customer Service -- What's Not To Like?
EuroMail, Sean Hargrave - Wednesday, June 8, 2016
E-receipts have to be one of the biggest cross-channel quick wins f ...
- Wireless, Cable/Internet Providers Struggling With Customer Experience
Marketing Daily, Aaron Baar - Wednesday, May 25, 2016
"While the ratings for the wireless industry declined this year, it w ...
- What Online Marketers Can Learn From Coffee Shops
Online Spin, Cory Treffiletti - Wednesday, May 25, 2016
Do consumers at this point expect a personalized experience with brands? ...
- Texting Platform Teckst Raises $2.5 Million For New Market Expansion
Mobile Marketing Daily, Ben Frederick - Tuesday, May 17, 2016
Teckst has reportedly set its sights high, hoping to partner with 5,0 ...
- Google Cardboard On The App Store -- Time To Get Virtual On Customer Experience
London Blog, Sean Hargrave - Tuesday, May 17, 2016
Virtual reality is out there for less than ten pounds, so g ...
- Spotify's Storytelling Secrets Have Been Revealed
London Blog, Sean Hargrave - Thursday, May 12, 2016
Keep it personal, meaningful and unique and you'll be telling stories ju ...
- Facebook: The Fashionably Late Star Guest To The Chat Bot Party
MAD London, Jason Mander - Tuesday, May 10, 2016
It may have not been the first with Chat Bots -- b ...
- KLM Sees Passengers Switching From Apps To Chat
Around the Net In MAD London, Sean Hargrave - Monday, April 18, 2016
KLM is turning to chat bots to provide interaction that is intuiti ...
- Brands Hope New Messenger Tools Will Boost Customer Service
Around the Net In MAD London, Sean Hargrave - Monday, April 11, 2016
With Facebook adding new tools to its Messenger platform, including the abili ...
- Brands' Choice: Respond To Emails, Or Pay To Recruit New Customers
Email Insider Europe, Sean Hargrave - Wednesday, April 6, 2016
By ignoring customer emails and concentrating on social, brands risk the expen ...
- Invoca Secures $30 Million To Reduce Wasted Ad Budgets
Search & Performance Marketing Daily, Laurie Sullivan - Wednesday, March 30, 2016
Invoca on Wednesday announced a $30 million Series D funding round, bringi ...
- Tay, Microsoft's AI Chat Bot With 'Zero Chill,' Could Become Customer Service Rep
SearchBlog, Laurie Sullivan - Thursday, March 24, 2016
Search marketers turning a blind eye to artificial intelligence might want ...
- LiveWorld Moves From Facebook Streams To Mobile Messaging
Social Media & Marketing Daily, Laurie Sullivan - Thursday, March 17, 2016
LiveWorld is piloting the next generation of social tools that will mo ...
- Date Night Mentality Keeps Email Fresh
Email Insider Europe, Sean Hargrave - Wednesday, March 16, 2016
Don't ditch the make-up or watch the game in your underwear; ke ...
- Focus On Customers And Brand-Building, Not Tech And Headlines
London Blog, Sean Hargrave - Monday, March 14, 2016
SXSW will have great tips, but conferences in London reminded marketers ...