In the gaming world, in-house PR pros are better than agencies, Ben Kucher writes
in Ars Technica: "Dealing with many people in the PR business is a painful
affair. They only know the bullet points for each game, they become uncomfortable when asked substantial questions, and, way too often, looks are prized over skill. This doesn't have to be the case.
By cultivating your own PR team, hiring gamers who honestly love the product and know it well, and staying up to date on the industry as a whole, you're guaranteed to have a PR team that more
effectively talks to gaming writers, the mainstream media, and the gamers themselves."
Now let's broaden this discussion beyond gaming, to more general marketing practice. In my experience
as a marketer at a few leading interactive-marketing and measurement companies, in-house PR and marketing is almost always the best way to go. But the dichotomy of in-house versus out-house prevents
an even higher calling, a greater evolution of marketing within the enterprise.
What higher calling? On a pragmatic level, why not strategically view your entire company as your marketing
team? Why limit imagination and opportunity through silos and top-down departmental power structures? Sure, departments may help drive accountability. But if marketing is not fully embraced as part of
every employee's job, then the firm is strategically disadvantaged. Importantly, this idea doesn't end with employees; it applies to external stakeholders like customers and partners, who should be
counted as members of the team as well. Marketing leadership is shifting from command-and-control to cultivate-and-coach,
and the failure to
rally the entire organization and external community is one of the biggest threats to CMO sustainability.
I feel so strongly about this idea, I've made it my personal platform -- not
only here, but inside my own company
: Marketing is reputation, and the company is the marketing. Specifically, I consider the goal of marketing to build an
authentic and stellar company reputation. Reputation creates tailwinds that drive business development, customer acquisition and loyalty, product feedback loops, human resource capital and market
How does it all happen? Here's how we approach it: Everything must be rooted in a strong culture, well-defined values and a compelling brand.
culmination of all experiences created for stakeholders subsequently creates reputation.
The role of the marketing team is to provide thought leadership, a framework and tools that
empower and activate the entire organization to participate in advancing reputation.
Is your company the marketing? Is your community the marketing?
Me? I prefer to have
everyone on our team advancing the mission.