Commentary

The Planet Of Right Here

by Rob Griffin , January 29, 2010

For anyone who remembers one of my early articles from last year, titled "Our Little Baby has Grown Up," this article's title should have better context. It was from Paula Lynn (thanks for the title) and was in response to my thoughts on the evolution of local search and yellow pages. She was defending the yellow pages in relation to my question "When was the last time you picked up that giant yellow book you use as a door stop?" OK, so I provoked the responses. It seems many keep on using printed local directories, but total use is still declining. I'm more convinced of that than ever.

I found myself thinking back to that topic because for the past two or three weeks every time I leave or enter my apartment building, I pass a mountain of unclaimed yellow books in my foyer. Out of all the residents in my building, one lone duck opened up the wrapping and actually took one. A single used book with the rest just sitting there getting dirty and taking up space. So in addition to being a daily eyesore, it's a stark reminder to me how much less we rely on the Yellow Pages and other printed directories.

In her comment, Paula argued that the Yellow Pages allow her to get ideas, see additional information, and other benefits. I can't argue with them, but local search allows you to do that, too -- and given technology's ability to target and create a dynamic experience it just does this better.

And over the last year, I think the local digital directories and engines have made vast improvements to local search functionality, ranging from improved recommendations, enhanced filters, expanded listings, better visual results displays, and improved map integration. Digitized local content also has the power of community, with direct links to consumer reviews, feedback, tips, and other peer-driven information that you can't get (or keep fresh) in a printed directory.

Just look at the empirical data and you can see how much behavior is changing, with our use of the fat yellow book moving to other access points.

One particular access point is mobile. According to comScore, over 35 million users accessed local content via mobile devices in September 2009 with 23 million of the users accessing through a mobile browser, 14 million through a downloaded application, and 9 million using SMS functionality. Out of this, local apps are the fastest growing area (+110% from September 2008 to 2009).

To give some additional perspective, here's a breakdown of growth in mobile-based local access:

chart

While mobile still has a long way to go in terms of sheer volume, the aforementioned is promising, because if Web-based search has taught us anything, we know that search is a key access point for consumers to find content. Some additional comScore data also shows how consumer reliance on mobile search is growing.

chart

These numbers just represent mobile-browser-based searches, because that's all comScore can track right now. So this excludes SMS search like GOOG and 4INFO as well as search apps like Bing for iPhone and BlackBerry users. Search functionality is a key feature in many of the local specific apps -- so while we can't yet quantify all the search activity, we know mobile-based local search is involved and growing.

As for Web-based local search, 10.4% of Web searches are local as of November 2009, which adds up to 2.3 billion local searchers. The growth appears to shrink year over year -- but not because local search isn't growing. Web-based local search grew 8.8% YOY, so local search growth only looks to be slowing because traditional searching is growing faster (23%). While the growth in local and non-local searches vary, the percentage of growth in searchers is much closer (4.4% and 5.7% YOY respectively), meaning that adoption of local search is growing, but searchers are conducting less searches.

Mobile may not have the scale of Web-based local search yet, but our reliance on search to find content and the growing use of mobile devices to access content continues to drive a fundamental shift in behavior that is changing how we access local information. Local search and digital localized content, mobile or not, have improved the ability to keep information fresh, and enhanced the overall experience. This means the printed yellow book will only continue to decline and pile up on our doorsteps, while the use of search to access local content will continue to grow.

mobile, search

3 comments about "The Planet Of Right Here".

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steve s, January 29, 2010 at 3:36 p.m.
Books the size of the yellow pages really need to be Opt-In. They're dropped on your doorstep and you are claimed as a user for their "readership" numbers. If you've got an internet connection or a 3-G phone, like everyone in San Francisco for example, you're passing those massive piles of paper and plastic wrappers and shaking your head. How many trees does it take to outfit every single apartment unit in a San Francisco with an unwanted 3,000 page book? A company like Forrest Ethics should be on these guys to cease and desist.
Reply

Nelson Yuen from Stereotypical Mid Sized Services Corp., January 29, 2010 at 3:45 p.m.

LMAO Steve:

I spend too much time reading Media Post interim between the oil changes and web writing. (I'm a mechanic and a digital problem solver at mid sized service corp.) Because I actually recognize the name Paula Lynn as a commenter. (She's from a communications firm called "Who Else.")

As for the article; BRAVO. Seriously, it's not a generational gap. I believe a vast majority of the people that do use the Yellow Pages actually WORK in the traditional media space. "Search" is not a demographic or age group - it's paradigm shift in how we disseminate information.

Paula Lynn from Who Else Unlimited, January 29, 2010 at 6:40 p.m.

Hi ! Wow, I didn't know support for the YP would be so memorable. I, too, live in a building with YP's piling. One of the reasons for the piling is that more are delivered that units in the building. At one time, it was one book per household phone. Obviously, that much waste is absurd especially when there the count is not countable any more.
And of course, on line YP with a phone or not comes in handy, too, once you get through the "sold" listings first especially the irrelevant ones that all over the place literally and figuratively. Please note, too, many older people do not have computers and smart phones. (Yes, many do.) They rely on the YP's more than we do. (Not everyone lives in SF or would want to.) The traditional media space workers are less than a fairies' thimble-full of people to count as the only ones still using print. Overall, there will increasing less printed and needed, but don't assume that almost 90% (your figures) of the population still feel the same way. PS: Thousands upon thousands of small businesses depend upon the alphabetical listings and small ads in the YP. Their budgets are beyond tiny and have no desire to learn or hire anyone to take over lead making. They want to be on the same page of a hundred other businesses and larger ads - mall-ish. By the way, I am not or have ever sold or marketed YP. I have even used large ads as leverage against them.