Ford is not only making hay out of its ability to stay out of bankruptcy court last year, it's also helping its local dealers reap the benefits by coaching them on how to spread the message, Jamie
LaReau reports.
"We obviously realized our dealers are the face of Ford Motor Company," says John Felice, general marketing manager of Ford division. "If you can organize them to tell
Ford's story, it can be very empowering."
TV and radio spots typically feature the dealers' personal histories; talk about their pride in selling the company's brands, and praise the
company's business acumen. "People coming into my showroom said they heard our story on the radio, and they were here because Ford didn't take any bailout money," says Dennis Snyder, chairman of the
Ford National Dealer Council and president of Rich Ford in Albuquerque, N.M.
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