Commentary

Gift Cards Down in '09, But Turning at Year End

According to new data from Javelin Strategy Research,  in the past few years, card networks have changed their prepaid and gift focus as core, rather than emerging, products. The global economic downturn has furthered this paradigm shift, with pay?now and pay?before products gaining increasing prominence as credit markets have tightened.  

Nevertheless, in 2009, the combined use of prepaid and gift cards shows a 5 percentage point decline from 66% to 61% of consumers, reflecting a decrease of 11 million consumers. With unemployment up to 9.7% as the nation officially enters its third year of recession in 2010, U.S. consumers have cut back on unnecessary expenditures, including prepaid products, and particularly the purchase of gift cards.  

Combined Consumer Use of Prepaid and/or Gift Cards, 2007?2009 (U.S. Aduts in millions)

 

Use in last 12 months (millions)

% Use in Last 12 Months

2007

131

58%

2008

152

66%

2009

141

61%

Source: Javelin Strategy & Research, March 2010

Indicators from leading stakeholders in the gift card market suggest that the decline in gift card sales and value began to turn around by year?end 2009 and will regain momentum in 2010 in keeping with prepaid products.

Notably, both American Express, the largest U.S. issuer of gift cards, and BlackHawk Networks, the sizeable third?party gift card provider owned by Safeway, reported increasing gift card revenue in 2009.

The study suggests that prepaid products continue to present a prime opportunity to help unbanked/underbanked consumers develop a trusting relationship with a financial institution. According to Javelin data, approximately one in every five 22% of American households, or 26 million households, is underbanked, defined as having no checking and/or savings accounts. 8%, self?identify as having no financial products.

Language, trust, economic status, and many other factors play a role in barriers to banking adoption, but repaid or payroll cards offer a way to start a financial servicing relationship without the fear of overspending that is possible with credit or the anxiety of overdrafts that are possible with checking accounts, says the report.

Prepaid Use by the Underbanked vs. All Consumers

Last Used

Underbanked

All consumers

Never

65%

69%

More than 12 months ago

11%

9%

In the last 12 months

5%

5%

In the last 90 days

6%

6%

In the last 30 days

7%

6%

In the last 7 days

7%

5%

Source: Javelin Strategy & Research, March 2010

Use of gift cards demonstrates a clear age progression, with heaviest usage concentrated in consumers under 45

  • In comparison with prepaid cardholders, studies by gender reveal a preponderance of female gift card users: 40% compared to only 32% of males using gift cards in the last 90 days
  • By ethnicity, there are no significant differences in the use of gift cards. This may be because providers have specifically designed products centering on a cultural or ethnic focus
  • Higher use of gift cards by younger consumers may reflect convenience

Gift Card Use by Age (Users in Previous 90 Days)

Age

% of Gift Card Use

All consumers

36%

18 to 24

45%

25 to 34

45%

35 to 44

40%

45 to 54

32%

55 to 64

25%

65 and older

29%

Source: Javelin Strategy & Research, March 2010

More information from Javelin Strategy & Research can be found here.

 

1 comment about "Gift Cards Down in '09, But Turning at Year End".
Check to receive email when comments are posted.
  1. Dave Kohl from First In Promotions, April 6, 2010 at 4:34 p.m.

    Sorry, but I don't agree with the reasons for the drop. It isn't because of the people's credit and the economy - at least not entirely. This story completely overlooks the big issue - that consumers became fed up with restrictions and time limits on many of these cards. Just ask around with family and friends and chances are you will hear at least one story from someone who waited more than 6 months or a year to use a gift card only to find out it expired or wasn't good on certain specifc purchases.

    Heck, a friend of mine had an experience where a new cashier at a retailer screwed up and ran a gift card through twice and then couldn't initially refund back the right amount.

    Contrary to what this author "reports", people living on a budget have more reasons than ever to purchase gift cards - for themselves. There are people who operate on a strict budget, and having only a certain fixed amount to spend on food, clothing, etc. by using up a gift card forces them to keep that budget.

    The hope is that recent legislation regarding time and other such limits placed on these gift cards will restore consumer confidence in them. This important point was missed in this story.

Next story loading loading..