A recent joint study from Nielsen and Facebook, titled
"Advertising Effectiveness: Understanding the Value of a Social Media Impression," analyzed survey data from more than 800,000 Facebook users with regard to more than 125 Facebook ad
campaigns from 70 brand advertisers. The report provides quantifiable data that can be mapped to trusted advertising benchmarks: Ad Recall, Brand Awareness, and Purchase Intent.
Studies
have shown that consumers trust their friends and peers more than anyone else in making a purchase decision. The authors acknowledge that it's critical to understand advertising not just in terms
of "paid" media, but also in terms of how "earned" media (passed along or shared among friends) and social advocacy contribute to campaigns.
Percent of Respondents Trusting "Completely or Somewhat" in Selected Forms of Information |
Form of Information | % of Respondents |
Recommendations from people known | 90% |
Consumer opinions posted online | 70 |
Brand websites | 70 |
Editorial content | 69 |
Brand sponsorship | 64 |
TV | 62 |
Newspaper | 61 |
Magazines | 59 |
Billboards/outdoor advertising | 55 |
Radio | 55 |
Opted-in Emails | 54 |
Ads before
movies | 52 |
Ads fromSearch engine results | 41 |
Online video ads | 37 |
Online banner ads | 33 |
Text ads on mobile phones | 24 |
Source: The Nielsen Company, April 2009 |
The study took a close look at 14 Facebook ad campaigns that incorporated the
"Become A Fan" engagement unit and sliced the effectiveness results three different ways, by each of the types of ads available on Facebook:
- Lift from a standard "Homepage
(Engagement) Ad"
- Lift from an ad that featured social context or "Homepage ads with Social Context"
- Lift from "Organic Ads," news-feed stories that
are sent to friends of users who engage with advertising on a brand
For those Homepage engagement ads at the top of the marketing funnel, awareness increased on average by 4% between
exposed and control audiences. Purchase intent also increased on average by 2% following ad exposure on Facebook.
Variance Between Control Group to Homepage Ad |
Benchmark | % Lift Change vs. Control |
Ad recall | 10% |
Awareness | 4 |
Purchase intent | 2 |
Source: the Nielsen Company/Facebook, April 2010 |
Comparing the responses
of those users who had seen ads with social context against users who saw ads with no social context from the same campaign, there is a measurable lift in lift.
Relative "Lift" between Homepage and Homepage with Social Context Added |
Benchmark | Homepage Exposure Lift | Homepage
with Social Advocacy |
Ad Recall | 10% | 16% |
Awareness | 4 | 8 |
Purchase intent | 2 | 8 |
Source: the Nielsen Company/Facebook, April 2010 |
While exposure to the homepage ad itself increased ad recall, those
users exposed to both the "paid ad" and the organic impression remembered the ad at three times the rate of those just exposed to the paid homepage ad.
We saw a similar effect for
the other two metrics evaluated. Homepage ads increased awareness of the product or brand by 4% on average, but exposure to both homepage ads and organic ads increased awareness by a delta of 13%
versus the control group. Exposure to organic impressions also impacted purchase intent as well, increasing the impact of the ad from 2% to 8%.
Variance in Lift Between Homepage Control and Homepage Ad With Organic Context Added |
Benchmark | Homepage Ad Exposure | Homepage Ad +
Organic |
Ad Recall | 10% | 30% |
Awareness | 4 | 13 |
Purchase intent | 2 | 8 |
Source: the Nielsen Company/Facebook, April 2010 |
To access
additional visuals in the TopLine report, please visit Nielsen here, or for the complete PDF file on earned media, social
advertising and the methodology behind the study, please visit here.