"We always have to calm them down, and ask if the functionality that you'd get is something that you couldn't get from another marketing experience," he said during the Agency Roundtable session at OMMA Mobile this morning.
To answer that question, Hopfer said, you must first answer two separate questions: 1) Will the consumer download the application; and 2) Will they repeat usage of the application over time?
"You have to figure out why people would do both of those things," he advised.