The firm says 22% of all conquest buyers reported that the experience at the dealership gave them their "first favorable opinion" of the brand they ultimately purchased. Sixty-seven percent of respondents said that an inviting, modern and well-organized showroom were keys to influencing the sale. Brochure availability, financing options, accessorized vehicles and signage were also frequently mentioned as important to influencing the customer.
Of all buyers who were highly and positively influenced by the dealership
experience, 90% suggested that their salesperson was professional; 84% noted the salesperson was knowledgeable and 66% noted the salesperson as trustworthy.--Karl Greenberg