Let's face it, the health conversation today is unavoidable -- people are constantly barraged with messages about the perils of processed foods and the risks of diets high in sodium, saturated fat and
high fructose corn syrup. We are continually being reminded of the importance of being active and eating right. And the marketplace is responding by providing more products that fit this bill (just
look in your local supermarket for the abundance of these terms: organic, fresh, multi-grain etc).
Does this saturation of health messages drive the necessary behavior changes to improve
Americans' long-term health? Recent statistics from the Centers for Disease Control would suggest not: 33% of U.S. adults and one in every five kids is now obese.
A recent NBCU survey
revealed 76% of consumers polled believe what they put in their body has a significant effect on their future health, yet few do anything to be healthier (only 36% consider their diets to be very
healthy).
So how can we market health and wellness better and motivate change? The key is to understand your customer and their attitudes towards health and wellness -- tailoring a message
to resonate with each of these segments:
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The I Give Ups (24% of population) This high-stress, low-energy group is overwhelmed by the amount of things they need to do to get
healthy. They eat for convenience, treat themselves to unhealthy foods and need portion control. They know they should exercise, but can't get off the couch. Marketers should position healthy products
to this segment as fun and indulgent, yet still cost-effective and convenient. Provide them with small and easy steps that they can do at home.
The Strugglers (14%) This
group seeks quick and easy health solutions, rather than long-term lifestyle changes. They are not likely to exercise or eat right, yet will try the latest diets and health foods. This segment is most
likely to have children, making it difficult to focus on their own health. Marketers should provide this segment with easy tips geared towards family health, with online tools to help them stay on
track.
The Immortals (16%) Typifying young adulthood, "The Immortals" are in relatively good health and don't feel a strong need to eat healthier or exercise regularly -- at
least not yet. Position healthy living as a "status symbol" to this group. Healthy messages incorporated into entertainment may be particularly impactful.
The Fitterati
(16%) All about physical exercise, and less focused on nutrition and diet, "The Fitterati's" love sports, outdoor activities, or going to the gym. They are social and willing to spend money to look
younger. Marketers who highlight the benefits of physical performance will hit their sweet spot.
The Fact Finders (15%) Mostly female, this segment actively focuses on diet,
nutrition, exercise and medicine. Their thirst for information leads to better self-care and is an immediate marketing opportunity. They enjoy cooking healthy meals and choose healthy options when
eating out. They are receptive to preventive health products (e.g., vitamins, nutritional supplements) as well as products with "natural" ingredients, low calories, and scientific support.
The Health Gurus (15%) Predominantly female (68%), with a high-income level and an empty nest, "The Health Gurus" are satisfied with their lifestyle and spend more time and money on
their health. This segment has achieved a healthy body, mind, and spirit. Marketers can leverage "Gurus" as brand ambassadors, utilizing their influence and receptivity new products and services.
Source: Nationally projectable study conducted among over 3,000+ A18+ via online and telephone by Experian Simmons in December 2009.
Janet Gallent, NBC Universal's VP
Consumer Insight & Innovation Research, also contributed to this article.