"To the point," she said, opening her panel, "that we don't know what advertising is, what an agency is... it's all being reformed as we speak."
"We get into these violent debates about whether we should even use this word 'agency,'" Gaston Legorburu, Worldwide Chief Creative Director, SapientNitro, said, adding, "We have to think much more expansively... Are we consultants, are we an agency, are we a technology company."