From Amazon to Zappos, 10 Customer Service Finalists

  • November 18, 2011

The new National Retail Federation Foundation/American Express Customers’ Choice survey is out, naming 10 retailers as the best in the country:, JCPenney, Kohl’s, Lands’ End, L.L.Bean, Newegg, Nordstrom,, QVC and Zappos.

Winners will be announced in January at the NRF’s annual Retail Industry Luncheon. Last year, Zappos took top honors; L.L.Bean took top honors for the three years prior.

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