Let's get something straight -- your privacy online doesn't mean squat to marketers. And understand this -- the vast majority of money they will spend on advertising is a complete waste.
Have I got your attention? Good, because I'm getting tired of all the hand-wringing from privacy advocates and self-anointed business experts over the twists and turns at Facebook. Let's start with
the privacy nonsense.
The latest paranoia has to do with confusion over what it means to your profile that Facebook is now a publicly traded company. In fact, far too many profiles I see are
slapping up a couple paragraphs of quasi-legal speak that conclude: "The contents of this profile are private and legally privileged and confidential information, and the violation of my
personal privacy is punishable by law. UCC 1-103 1-308 ALL RIGHTS RESERVED WITHOUT PREJUDICE."
Setting aside the fact that a company is publicly traded versus privately held has no
bearing on the issue, here's the real truth. Nothing you post changes the terms laid out in Facebook's privacy policy. More importantly, there is
nothing you share on Facebook that even a halfway intelligent marketer can't find elsewhere -- and more easily.
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The reality is that marketers have a far more in-depth view of you from your
offline activities. Your credit card purchases provide a rich tale of your shifting tastes and weaknesses. Census data tells me all I need to know the makeup of your neighborhood. Even the newspapers
and magazines you subscribe to -- the same ones reporting breathlessly about privacy concerns online -- are eager to make more money by selling their subscriber lists.
People blow a gasket
about ads served on Facebook, but think nothing about incessant interruption by ads on TV or the deluge of junk mail in their mailbox (the real one). And don't even get me started on the threat to
your credit from using a credit card at that cute little bistro downtown. The fact is that you wish you had the control over your privacy in the real world that you have online.
What you have
to understand is that marketers are all about efficiency. Our job is to find the easiest way to convince you to buy our company's products or services. So yes, it is helpful to know that you love
pictures of cats with dumb headlines, but only so I know to advertise on that site, not because I plan to blackmail you into buying my product.
Which brings me to the other brutal truth.
Advertising sucks -- or rather the vast majority of advertising is worthless and it's obvious that you know it. Hell, even a trained monkey would be appalled by many of the ads splashed across the
Internet. How do we know ads are so bad? Because we call it a success when an ad gets a .1 percent click-through rate. That's right -- a successful banner ad will only have one-tenth of one percent of
the people who see it click.
So you can imagine the marketing world's sheer delight at a news story the
other day reporting that four out of five Facebook users have never purchased an item that they saw advertised on the site. Really? You mean that 20 percent of Facebook's 900 million are willing to
spend money if we advertise there?! Get my sales rep on the phone!
The story went on to note that Facebook's ads were less successful than direct mail or email campaigns. (Insert head-smack
here.) Of course ads to nameless individuals who are busy looking for stupid pictures of cats are going to fall short of results for one-to-one communication sent directly to people with a known set
of preferences.
That's why companies, and their agencies, are in a mad scramble now to create content for Facebook that grabs your attention enough so that you'll share your name and contact
information. Oh, and where do you think marketers got those names and addresses for direct-mail and email? Thanks again for your mis-directed concern over privacy.