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Regina Fallon from KRM,
January 1, 2014 at 6:49 p.m.
I signed up for a Kaiuku pre-paid card and had to contact their customer service. The lady was beyond rude, so I filed a Better Business Bureau complaint. A woman named Elana Carrillo contacted me and was SO NICE. I decided not to close my card because they fixed the issue. Then, on 12/3, their check cashing app INGO Money tried to deposit money on my card and the money was declined. I kept calling to find out why because the check had an expiration date. They e-mailed and said they fixed it, denied it again. Called and said they fixed it, denied it again. Then they denied 2 deposits on the 23rd and 3 on the 27th!
INGO told me since the money was rejected, my checks were still good. Each company blamed the other. I went into the bank one of the checks was drawn on and sure enough, the check was no good. I had to keep calling Kaiku to finally get an answer that I had gone over my 45 deposit limit. This had taken weeks to get this answer out of them and I didn't get this answer until 12/31. Now remember they are holding my money that I have no access to.
I tell them I am a single mother and Elana told me to contact her if I ever had any issues. I was given the wrong e-mail address for her. I finally faxed them and I think I got through. You know what they did? CLOSED my account on New Years Eve for having too many deposits. Can you believe that? After they spun me and spun me, this is what they do to single mothers if you just try to get a question answered by their unprofessional and untrained staff.
I signed up for a Kaiuku pre-paid card and had to contact their customer service. The lady was beyond rude, so I filed a Better Business Bureau complaint. A woman named Elana Carrillo contacted me and was SO NICE. I decided not to close my card because they fixed the issue. Then, on 12/3, their check cashing app INGO Money tried to deposit money on my card and the money was declined. I kept calling to find out why because the check had an expiration date. They e-mailed and said they fixed it, denied it again. Called and said they fixed it, denied it again. Then they denied 2 deposits on the 23rd and 3 on the 27th!
INGO told me since the money was rejected, my checks were still good. Each company blamed the other. I went into the bank one of the checks was drawn on and sure enough, the check was no good. I had to keep calling Kaiku to finally get an answer that I had gone over my 45 deposit limit. This had taken weeks to get this answer out of them and I didn't get this answer until 12/31. Now remember they are holding my money that I have no access to.
I tell them I am a single mother and Elana told me to contact her if I ever had any issues. I was given the wrong e-mail address for her. I finally faxed them and I think I got through. You know what they did? CLOSED my account on New Years Eve for having too many deposits. Can you believe that? After they spun me and spun me, this is what they do to single mothers if you just try to get a question answered by their unprofessional and untrained staff.
http://kaikufinance.quora.com/KAIKU-SLAMS-SINGLE-MOTHER