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Most Consumers Hooked On Social Media

  • ClickZ, Tuesday, December 4, 2012 12:26 PM

Some 92% of tablet users research product reviews on their device, while another 72% use their smartphone for the same activity, according to IDG Research. The study outlined by ClickZ points to one of the best customer service support activities as answering a consumer's question on Facebook. It also suggests that 95% of consumers use at least one form of social media.

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