Everyone knows that in the advertising business it is all about people. And a disproportionate number of those people are young. This is generally a very good thing, with lots of energy permeating the place and fresh attitudes and ideas the norm. It has always been one of my favorite aspects of this business (along with the incredible margins … okay, not really).
About five years ago, I began to realize that we had a bit of a problem. Many of the young folks we were bringing in exhibited a quite different attitude than they had in the past. We were not communicating well, and far too many of them were not as successful as I felt they should be. What to do? What to do?
Mistake Number One – listening to a consultant instead of your employees
Well, that is what I did. I brought in a very bright lady who helped educate me and the rest of our team about the causes of the differences of style and perspective between the generations. While it was helpful to understand the theoretical causes, it was not particularly helpful in terms of giving me better direction on what to do to improve the dynamic here. When I asked her to speak to the whole agency about generational issues, it did not lead to the proverbial singing of “Cumbayá”.
Mistake Number Two – Talking to the press about something you don’t really understand
Yes, this was the big one … call me naïve, call me stupid … whatever. I thought it would be a charming idea to sit down with a local reporter and tell her about my experiences with our consultant and Millennials in general. When she called me the night before the article was to run and told me “my editor got ahold of it,” I knew I was in trouble.
Needless to say the article was not flattering about my younger employees who, not unexpectedly, decided I was a real jerk. The article did, however, strike a significant nerve among its readers and resulted in television interviews on the subject as well as articles in Newsletters for College Counselors.
What Did I Learn?
That article also really forced me to begin listening to my younger employees, to what they really wanted and talk to them specifically about what they were or were not getting out of their time working with us. In a nutshell, here is what I learned:
After some serious soul searching and discussion, we made a few moves that we think have made a difference:
As you might expect, it worked, at least to some degree, as we have higher retention rates year-over-year and have great feedback from our employee surveys (not to mention a couple of “Best Places to Work” Awards on our shelf).
As for me, I’m still listening.