No surprise that people rank buying a car right up there with having bad outpatient surgery as one of their least favorite experiences. NPR talks to economist Fiona Scott Morton about why nobody has figured out a better way. For example, why can't you go to a car department store where you can shop for vehicles from different automakers? Why aren't there real prices? It's not from lack of consumer demand. You can listen at the link or download Scott Morton's PDF. But that will cost extra.