iMedia Connection has posted the second part of its series: "How to plan for real-time marketing execution."
The post reinforces what many already know but often overlook -- that real-time marketing usually comes with a lot of planning.
Real-time marketers should "train and test all parties," the article suggests. It continues: "A big part of operating in real-time is enabling
key employees to feel trusted and empowered to act. This level of confidence is only achieved via education and training across all stakeholders -- not only those posting and responding but those
creating, approving, distributing, and monitoring, both internally and externally (i.e., agencies and vendors). Training should include both strategic and tactical elements."