If you were born between about 1980 and 1995, congratulations. You are a member of the most important generation of people in the history of the world. Okay, that might be an
exaggeration, but it might also be a logical conclusion for anyone keeping up with current marketing interests. Each day we are bombarded with the latest in research and insider tips for reaching
Millennials.
The big news, of course, is that the Baby Boomer generation is sailing off into the sunset, and the new target is, in broad terms, their children. This
group is the largest generation yet, numbering nearly 80 million in the U.S. alone. Naturally, marketers are drooling at the concept of this fresh batch of targets, ripe for inundation and
indoctrination into the world of advertising.
We’re told by the reams of data gathered that Millennials are tech-savvy, brand-agnostic, health-conscious and ultra-cynical, so
any marketing and advertising directed to them needs to be “real” or “authentic,” or some other aspect that doesn’t scream “you’re being sold
to!”
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Here is the problem with that: there is no possible way that 80 million people, born across a span of 15 years, can consistently be anything. I can think of many
people who fit the attributes outlined above, but many of them are aging Boomers, including me.
The entire concept of a cohesive generation came about with the Baby Boomer
generation. These were the children born post-WWII, from 1946 to 1964. They were the counter-culture, generation gap kids, who were intent on overturning the establishment and all it stood for. Forty
years ago there was a driving zeitgeist with the Boomers to push back at the things they blamed their parents for: Vietnam, the Cold War, pollution, etc. That time has passed, the Boomers got older,
and there is no longer a high level of generational discontent to bind the group together. Today, Boomers are the establishment. But they are also in many ways tech-savvy, brand-agnostic,
health-conscious and ultra-cynical.
If the past 50 years has taught us anything, it should be that there is no “normal” any longer. The concept of Baby Boomers
came from the days of President Eisenhower, and “Ozzie and Harriet” on television. While it’s true that trends and fads often begin with younger folks, in our hyper-connected world
they spread at the speed of light—and without regard for age.
Case in point: Toyota created its spinoff Scion brand a few years ago to appeal to young, hip car buyers.
Guess who the best customers are for this edgy new brand? Sixty-something retirees who like the unique design and overall practicality, not to mention the low price.
Technology has changed the world in many ways, one of which is allowing the spread of information in ways and at a speed never before seen. Facebook—also once a site for the younger
set—is now over a billion users strong. Its largest growth comes from the aging Boomers. Teens have moved on to Instagram and Snapchat, both of which are now being invaded by their parents as
well. There is no safe harbor for Millennials, and there is no clear delineation between generations, other than age, as there was with the Boomers and their parents.
Finally,
and this is perhaps the most important point, there is no good reason to market to Millennials as a group. Our connected lifestyles make individual data points widely available. Facebook knows things
about you that your parents don’t know. From that data and knowledge comes insight, which advertisers use to fashion relevant marketing messages based, not on one’s age, but more on
one’s actual behaviors and interests.
Marketing to Millennials is lazy marketing. More importantly, it won’t work, particularly not in a world of targeted,
data-driven messaging that is more on point than targeting by age group. It’s time to stop talking about generations, and time to get to work mining the data we have on individuals to make our
messages more impactful—and more effective.