East Coast, a train operator in the UK, has apologized after sending an email that customers thought came from spammers. The email was sent to passengers who were severely delayed or abandoned during holiday travel due to work on the train line. The company sent an email offering refunds from the address disruption2712@eastcoast.co.uk. It asked for passengers to share their bank details to receive a refunds. The bizarre email address led many customers to report it as spam.