Here are five suggestions:
1. Backup emergency plan. Despite best efforts to project and achieve steep goals every holiday season, sometimes email marketers miss the mark. To combat this, get executive and legal buy-in on a special promotion now, in the event that you cannot meet goals before critical shipping cutoff dates in December. Although you may not end up using this campaign, by planning, developing and securing approval this month, you can hit send at a moment’s notice in December, and be a hero who saves the season.
2. Holiday template design. Don’t wait until the last minute to tackle your holiday email template design. While typically a subtle change, the design can make an impression on your customers as they scroll through the inbox and compare offers. Some ways to add a bit of pizzazz would be to incorporate a simple animated gif showing twinkling lights or falling snow. Another idea is to have a countdown clock showing shipping deadlines at the top of your emails to incite urgency. The overall goal is to keep the template simple while simultaneously catching the consumer's eye.
3. Develop a Gift Guide. It can be overwhelming for your customers to choose holiday gifts, especially for those who are difficult to shop for. Make it easy by curating gifts by interest, price, gender or age.
Then gather key analytics such as click information to target subsequent emails. For example, if your customer clicks on the gift category of “Gifts for Young Girls,” but doesn’t convert into a sale, you can follow up by targeting that customer with appropriate products from that category. This is essentially another way of executing an abandoned browse program, if you don’t currently have a program set up for this.
4. Develop holiday-specific segmentation. While it may be tempting to stick to your usual segmentation during the holiday season, I challenge you to consider testing a different strategy for the holidays. Buying habits are drastically different this time of year, and your current segmentation might be missing the mark.
For example, if you have a lapsed segment based on six months of no email or purchase activity, you might not plan to email these customers. But what if these customers only buy from you during the holidays? You could be missing valuable revenue from what is actually a seasonally active set of customers.
5. Campaigns for this month. There are a couple campaigns that you should consider by the end of October:
Preference update – This should be a holiday-specific preference selection that allows customers to tell you whom they plan to shop for, and if they want to participate in any campaigns with high frequency, like 12 Days of Christmas or daily flash sales.
Prepare Your Home for the Holidays – If you are a retailer that offers products in the home category, now is the time to promote products that will help your customers prepare their homes for holiday guests. Often, retailers have a limited inventory of special holiday products. Encouraging your customers to purchase these items before they go out of stock will ensure that they get exactly what they want.
By building a solid foundation this month, you will save yourself the added stress of an already chaotic season. If there are additional strategies and tactics you plan outside of what I've suggested, please share in the comments below.