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Hotel Booking Sites Told To Reform

  • BBC, Thursday, June 28, 2018 9:57 AM
The Competition and Markets Authority (CMA) is telling hotel booking sites they must change how they present listings to customers, the BBC reports. Concerns include how results can be geared around what the site receives in commission, rather than the user's search criteria, and exaggerated claims of discounts. Tactics to rush customers in to booking are also flagged up.

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