Commentary

Curb Appeal For Grocery Orders

Nielsen and FMI estimate that Americans’ total online grocery spending will reach $100 Billion between 2021 and 2023. Food and beverage retail is the next big sector that will feel the influence of digital shopping, according to a new study by Nielsen. 

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Already 23% of U.S. shoppers bought groceries online in 2016, an increase of 20% versus just two years prior, and adoption has only accelerated since then. At this rate of growth, Nielsen and the Food Marketing Institute (FMI) estimate that Americans’ total online grocery spending will reach $100 billion between 2021 and 2023.

In order to support this growth and address the unique challenges of online food shopping, companies are pioneering new ways of getting orders into their customers’ hands, says the report. From local delivery to ingredient subscriptions, shoppers are experimenting with them all. Home delivery is currently Americans’ preferred fulfillment option, with 69% of households saying that it appeals to them in a recent Nielsen and FMI survey. 

This isn’t surprising, says the report, given that delivery has been around the longest of all digitally enabled food options. But the emerging “click and collect” model (pickup from your store or location after placing an order online) is one to watch, says the report In fact, Millennials, who can be a leading indicator of future trends, prefer click and collect over home delivery.

Appeal of Online Delivery Services

Appeals

%Selecting

Index To Millennials

Have groceries delivered

69%

93

Specify day/time for delivery

65%

88

Same day delivery

53%

110

Few hours delivery

50%

93

Pick up in local store

33%

129

Pick up local store curbside

31%

114

Subscribe for frequency delivered

11%

135

Source: Nielsen, August 2018

As Millennials’ incomes and household sizes grow, all retailers are not ready to offer these consumers’ their preferred fulfillment mode.  One-third of retailers surveyed indicated that they are not equipped to support click and collect. What’s more, 36% don’t have a website or mobile app that enables online purchases, says the report.

Retailers canaddress this gap and take advantage of the demand for click and collect by focusing on three areas: 

  • Who to target
  • What to offer them
  • Where to reach them

Today, four out of 10 online shoppers in the U.S. are using click and collect, according to Nielsen Homescan data. On average, they make a pickup trip every six months (this low frequency makes sense, given that it’s a newer option) and spend $58 per trip. Click and collect attracts a broader shopper base than online shopping in general, and it skews highest among middle-income families and consumers aged 18-44, concludes the report.

What: Nielsen Homescan data shows that, compared with all online shopping, the typical click and collect shopping basket is heavy on edibles like meat, produce, dairy and frozen foods. Dry grocery is important too: it’s included in 50% of click and collect shopping trips. Across retail store types, shoppers are clicking and collecting the basics: bread, snacks, cheese and milk. Within specific channels, a few unique categories stand out: household appliances and school supplies are popular click and collect items for mass merchandisers, and vitamins are important items for pickup at club stores.

Where: Mass merchandisers are today’s most popular click and collect retailers, with the highest combination of online shopper penetration and sales dollars. As grocers and other retailers get in the click and collect game, they should consider implementing the model at stores in metropolitan areas. Nielsen Spectra mapping reveals that those locations benefit from high concentrations of nearby click and collect shoppers and are likely to deliver the best return on investment.

As digital technology becomes a pervasive part of food and beverage shopping, click and collect is one of many models retailers should explore to build a more seamless online-offline experience. The companies who succeed will be those that identify the right customers and locations for click and collect fulfillment, based on a strong understanding of who is most interested in grocery pickup, what they buy online and where they live.

For additional informationfrom Nielsen, please visit here.

 

 

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