Perhaps more than any other digital-marketing offense, consumers hate being served ads for products they just bought.
That’s according to new research from digital-marking firm Adlucent, which found that half of consumers feel “annoyed” or “creeped out” when served ads for just-purchased products.
When this happens, shoppers said they feel like brands don't understand them or where they are in the shopping journey.
Adlucent surveyed some 900 U.S. consumers ages 18-to-64 regarding their digital shopping habits and personalization preferences.
For consumers, Adlucent also found the line between advertising and content has become blurred.
In fact, only about 40% of respondents recalled clicking on an ad before making a purchase, which suggests that many mistook native advertising and other ad formats for organic content.
As for spending habits, the majority of consumers surveyed reporting dropping upwards of $200 online as their biggest digital purchase, while only one-quarter reported spending up to $500.
In addition, just over half of respondents said it takes them two-to-six days to make a purchase they consider to be a “high order” value.
Also of note, more than half of consumers report shopping at night, which only a small fraction (5.6%) report shopping in the morning.
As for generational differences, younger folks report shopping in their free time and primarily on mobile devices. More broadly, 67.8% of respondents report logging into a website with their social-media accounts.
In so doing, these consumers showed their willingness to exchange data in order to avoid making new website logins.Additionally, 66.7% of respondents reported giving up their email address to gain access to promotions, sweepstakes, discounts or notifications.