• by Ray Schultz , August 2, 2021

Salesforce has announced a deal to acquire Servicetrace, a provider of robotic process automation (RPA). Terms were not disclosed. 

ServiceTrace will become part of MuleSoft, that company’s CEO Brent Hayward writes in a blog post announcing the acquisition.  

The acquisition will close in Q3 of Salesforce’s fiscal year ending on Oct. 31, subject to customary conditions. 

The two units will combine integration, API management and automation. This will help clients streamline their sales operations and customer case resolution.  

MuleSoft will empower organizations “to deliver connected experiences from anywhere,” the post says. Hayward writes that “RPA has grown to the forefront as a top software technology trend, combining robotics and automation to perform repetitive tasks.”  

Salesforce found in a survey that 95% of IT and engineering leaders are prioritizing workflow automation.  

“Companies face the challenge of securely integrating, automating, and managing workflows across multiple silos of data and systems,” Hayward writes.