Brokeback E-mail

Recent case studies have shown that dramatic increases in click-through and conversion of retention-based e-mails can be achieved through list segmentation and by providing unique creative geared toward a specific demographic profile. Similar types of demographic profiling can be achieved at the acquisition level by targeting unique creative to third-party lists of publishers whose editorial focus is geared toward a specific affinity group. As I've been demonstrating in a series of lectures I've given over the last month, e-mails targeted to a specific demographic group, such as the gay community, highlight how marketers provide often-subtle messaging that gears the pitch to a specific audience.


The Toyota Scion has produced a number of targeted e-mails geared towards the gay community.The first features a bright pink Scion with the following subtle messaging: "Scions are all about expressing your personal style. All three Scion models have over 30 accessories available, but no one says you have to stop there. Personal expression starts at" A second e-mail is more direct in its messaging. The headline reads: "We're here. We're personalized. Get used to it," with a subhead: "Status quo has never been your scene."




One marketing sector that heavily promotes itself to the gay community is the travel industry, with e-mails offering everything from gay cruises to special vacation packages geared towards same-sex couples. In an e-mail promoting its "Pride Week" specials, Travelocity provides the following copy: "You know that Travelocity is one of the leading travel sites on the Web, but did you know that we're also leading the way in online travel planning service for the gay and lesbian community?"

Sometimes there is a slight subtlety in the imagery that can be read by the target group, but missed by those outside the target audience. In this e-mail from a wireless carrier, the headline reads: "One Great Pair Deserves Another," and, as a subhead: "It's your family plan." Nothing in the text itself would necessarily identify the e-mail pitch as one geared towards the gay and lesbian community, unless you connect the text with the images that illustrate two phones, each with a same-sex couple depicted in the cell phone's camera screen.

Wells Fargo takes the bull by the horns by promoting the awards and recognition it has received in support of the gay and lesbian community with some excellent e-mail creative. The text reads: "Wells Fargo has embraced the GLBT community for over 20 years, with over $14 million donated to organizations serving our community nationwide. As part of this commitment, Wells Fargo actively supports GLBT non-profit organizations and community programs through grants, volunteer activities and/or educational programs." Whether subtle or direct, these e-mails have one thing in common: excellent creative and a well-thought-out campaign to target a specific demographic profile. All these companies show they know the right way to do e-mail.

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