- Service Trifecta: How Email, Chat, AI Agents Interact
Email Insider, Ray Schultz - Thursday, January 22, 2026
Brands need multiple reports to cope with three customer service channels. B ...
- Encryption In A Nutshell: Service Allows Brands To Bundle Data In One Place
Email Insider, Ray Schultz - Monday, January 19, 2026
ProtonMail's new Projects service is an encrypted space where firms can unifo ...
- Roblox Age-Verification Faces Widespread Criticism
MediaDailyNews, Colin Kirkland - Thursday, January 15, 2026
Roblox is under fire from players, developers and child safety experts f ...
- OpenAI To Begin Testing Ads In Chat As Execs Challenge Publishers To Do More
Performance Marketing Insider, Laurie Sullivan - Friday, January 16, 2026
Publishers have been pushing the industry to monetize AI chat. Today th ...
- AI Needs To Stop Rewarding Guesses
Data & Programmatic Insider, Laurie Sullivan - Monday, January 12, 2026
Deadly errors related to health information have forced Google to remove answe ...
- Shopify, Google Co-Develop Agentic Shopping Standard
MediaDailyNews, Laurie Sullivan - Sunday, January 11, 2026
Shopping across Google's platforms will soon roll out supported by the "Univers ...
- Google Moves Agentic Shopping Across Search, Gemini With Retailers
MediaDailyNews, Laurie Sullivan - Sunday, January 11, 2026
Open standards and tools announced this week will solve problems in real-ti ...
- Roblox Enforces Global Age Checks For Chat Access
MediaDailyNews, Colin Kirkland - Thursday, January 8, 2026
After testing proprietary facial-recognition technology in December, Roblox has announced it ...
- Healthcare AI: Dangerous Mistakes, Deep Privacy Risks
Performance Marketing Insider, Laurie Sullivan - Thursday, January 8, 2026
While OpenAI designed ChatGPT Health to help users better understand their heal ...
- Threads Reportedly Testing Chat-Based Gaming
MediaDailyNews, Colin Kirkland - Tuesday, January 6, 2026
As Threads continues to grow, it is experimenting with a gaming featu ...
- Amazon Brings Voice Assistant To The Web, Expanding Ad Reach
MediaDailyNews, Laurie Sullivan - Tuesday, January 6, 2026
Amazon brought Alexa+ to the web in an effort to bypass t ...
- Stagwell Unveils 'NewVoices' Agent-Driven Workflow Platform
MAD, Steve McClellan - Wednesday, December 10, 2025
According to the company, it is built as an end-to-end operating syst ...
- WhatsApp Gives Microsoft, OpenAI, Perplexity The Boot
Performance Marketing Insider, Laurie Sullivan - Tuesday, December 2, 2025
Access to Copilot via WhatsApp will end on January 15, 2026. WhatsA ...
- Data, Metrics Once Unattainable Now Possible With AI
Performance Marketing Insider, Laurie Sullivan - Monday, December 1, 2025
As AI opens more sophisticated methods to reach intended audiences, the go ...
- Chatbots Help With Holiday Purchase Decisions, Adobe Data Shows
MediaDailyNews, Laurie Sullivan - Wednesday, November 26, 2025
Consumers have already spent nearly $79.7 billion online this holiday season ...
- Google Takes AI Into Advanced Reasoning, Discards 'Flattery'
MediaDailyNews, Laurie Sullivan - Wednesday, November 19, 2025
The latest Google Gemini 3 AI models mark a significant change wi ...
- X Launches Feature To Compete In Direct Messaging Economy
MediaDailyNews, Colin Kirkland - Monday, November 17, 2025
X has announced the launch of "Chat," an encrypted direct-messaging feature th ...
- All The Private Chats Fit To Sift
Media 3.0, Wendy Davis - Thursday, November 13, 2025
"Anyone in the world who has used ChatGPT in the past thr ...
- Adobe Makes Play To Be The Concierge Of AI Brand Services
MediaDailyNews, Laurie Sullivan - Wednesday, November 12, 2025
Adobe has further developed its agentic commerce strategy by creating a multimoda ...
- Waiting For Search, LLMs' Obvious Appeal
Performance Marketing Insider, Laurie Sullivan - Friday, November 7, 2025
Marketers are signaling that conversion and click rates are lower with AI-driv ...
- Watchdogs To FTC: Block Meta Plan To Harness Chatbot Data
MediaDailyNews, Wendy Davis - Thursday, October 30, 2025
Meta's plan to target ads based on chatbot conversations "will normalize ...
- OpenAI Restructures, Microsoft Takes For-Profit Stake
MediaDailyNews, Laurie Sullivan - Tuesday, October 28, 2025
Microsoft will hold a 27% stake in OpenAI Group PBC, which wi ...
- Google Holding On To Market Share In Search
MediaDailyNews, Laurie Sullivan - Wednesday, October 22, 2025
Google recently reversed a trend that had been dragging down the company ...
- Apple's Newly Appointed AI Search Lead Leaves For Meta
MediaDailyNews, Laurie Sullivan - Thursday, October 16, 2025
Ke Yang, who had recently been appointed to lead Apple's ChatGPT-like sear ...
- OpenAI Moves Into Erotica, Behind Age-Gated ChatGPT
MediaDailyNews, Laurie Sullivan - Tuesday, October 14, 2025
OpenAI plans to roll out an age-gated ChatGPT for "erotica" in Decemb ...
- Brave Browser Adds Detailed Answers Without Switching Modes
MediaDailyNews, Laurie Sullivan - Monday, September 29, 2025
The search engine will automatically recognize the type of query the pers ...
- Amazon Launches Agentic Ad Creative Tool
MediaDailyNews, Laurie Sullivan - Wednesday, September 17, 2025
A click in Creative Studio enables a conversational chat that provides acce ...
- Search Found Indexing Grok Chats Too, Same Mistakes As ChatGPT
MediaDailyNews, Laurie Sullivan - Wednesday, August 20, 2025
Human conversations with Grok have surfaced in search results, with content rangi ...
- Roblox Tightens Safety Policies For Younger Users, Private Spaces
MediaDailyNews, Colin Kirkland - Monday, August 18, 2025
Roblox says it is applying its policy prohibiting romantic and sexual conte ...
- Contact Center Ease: Email Added To Phone And Chat
Email Insider, Ray Schultz - Thursday, August 14, 2025
AI-based contact center platform Cresta is adding email interaction to its custom ...