Tag results for "customer relations"
- Customer Data A 'Key Component' In Sainsbury's TurnaroundSainsbury's boss says customer data will be a "key component" of i ...
- Eurostar Calls Media ReviewThe company is looking to appoint an agency to oversee media requiremen ...
- CMOs Served Notice - If They Don't Drive Digital Transformation, CIOs And CTOs WillThe CIO and CTO are the CMO's partner in all this digit ...
- Marketers: Are You Focused On Attracting App Users? Brands spend billions on Big Data and advanced analytics, gathering customer insigh ...
- Don't Let Customer Service Be An After-Thought My wife is the acid test for customer experience. She is he ...
- Chat To Your CIO About Customer Data Security Or Face A 100m Euro Fine -- The Choice Is YoursAs marketers plan for the year of the Data Management Platform, it ...
- This Bud's For Me? Really!?! Just Me? If I read one more story where someone claims that today's consum ...
- In New J.D. Power Study, GM Brands Dominate In Dealership Customer Service J.D. Power and Associates in a new study says that while t ...
- More Customer Service Moving To Social Media Customer service is rapidly migrating from the telephone to an array ...
- Brands Must Redirect Budgets To Customers Before Capitalizing On TechnologyAs marketing departments increase revenue-generating strategies to become a profit center, markete ...
- Don't Hate On Valentine's Day: Relationship Marketing in 2015 Thanks to Taylor Swift, we know for sure that yes, haters a ...
- Online Chat Leads To Higher Wireless Satisfaction"It's become a lot easier to chat online than it has be ...
- BA Puts Split Marketing Team At Centre Of New StrategyBritish Airways' recent marketing restructure will put marketing at the centre ...
- Google Glass Exit Should Focus Brands On Connecting Smartphones And BeaconsIt was an interesting distraction, but a distraction nonetheless. With Google Gla ...
- Burberry Attributes Strong Christmas Quarter To 'Commitment To Customer Experience'Fashion house Burberry enjoyed strong third-quarter sales as its first Christmas campai ...
- Do We Need A Chief Customer Officer? Combined with the growing expectation among customers that they should be address ...
- This Story Will Restore Your Faith...But Not Your Phone ServiceIf you're going to choose a customer to be unavoidably detained fr ...
- 'How 'm I Doin'?' Not So Great When It Comes To Customer Care, Says Millward-BrownMost consumers want brands from which they purchase products and services ...
- Tesco To Link Up Services To Improve Customer OfferingTesco chief executive Dave Lewis says he sees a big opportunity f ...
- Customer Service? Your Business Is Important To Us, So Please Hold While We Figure It OutOver the last few weeks I have had to deal with ...
- CMOs To Remain In Post For 5 Years As Brands Think Long TermNext year will see chief marketing officers (CMOs) begin to remain ...
- Marketers Need To Focus On Mobile Moments When Designing AppsMarketers need to stop viewing mobile as another channel like the W ...
- What Are Your (Customer) Priorities?Remember back in high school, when you got in trouble and th ...
- Nicholas Charles Tyrwhitt Wheeler, The Funnel Flipper Last week I received a letter from the United Kingdom sent ...
- John Lewis Up Digital Innovation Spend To Simplify View Of CustomersJohn Lewis is to up its digital innovation spend by 25% ne ...
- Ryanair CMO Advises Brands To Go It Alone On Customer Experience ImprovementsRyanair's chief marketing officer Kenny Jacobs has revealed that customer experience improvemen ...
- How Undigital Can You Be - As Bad As 'The Times,' Perhaps?If you want to get an idea of how undigital a digit ...
- The Future Of Engagement: What Customers Want Is Invisible To The EyeIn 1961, Ray Kroc bought a small restaurant chain from the McDona ...
- A Prospect Ignored Isn't Really A ProspectI've ranted about this before -- and, oh yes, I shall ra ...
- Making Mistakes... On PurposeI was keynoting at a Satmetrix (the Net Promoter People) customer experien ...
