- Consumers Viewing Social As Customer Service Channel
Marketing Daily, Aaron Baar - Wednesday, June 25, 2014
"Facebook is still the primary place to talk about customer service," Rog ...
- Insurance Companies Maintain Customer Satisfaction
Marketing Daily, Tanya Gazdik - Monday, June 23, 2014
Consumer satisfaction with auto insurance companies is reaching record-high levels, despite stea ...
- CMOs Must Adapt To Digital Reality
Marketing Daily, Aaron Baar - Wednesday, June 18, 2014
"The way that marketing has been defined in the past needs ...
- Digital Spend Forecast To Dominate Marketing Budgets
Social Media & Marketing Daily, Gavin O'Malley - Tuesday, June 17, 2014
While a clear majority of marketing execs (78%) expect digital and mobi ...
- Small Restaurant Chains See Satisfaction Gains
Marketing Daily, Karlene Lukovitz - Tuesday, June 17, 2014
Small restaurant chains have made gains in customer satisfaction ratings over la ...
- Social Media Preferred for Customer Service, But Companies Fall Short
The Social Graf, Erik Sass - Wednesday, June 11, 2014
Social media is fast becoming the preferred channel for customer service amo ...
- The Best People In The World To Sell To, And The Best Thing To Sell To Them
Online Spin, Kaila Colbin - Friday, June 6, 2014
Hey, there! What are you up to this weekend? Want to co ...
- Why (And How) To Use Content Marketing To Talk To Customers
Content Marketing Insider, Jen Agustin - Friday, May 30, 2014
With customer marketing, we have the unique opportunity to further engage peop ...
- Trader Joe's, Publix, Aldi America's Best Grocery Brands
Marketing Daily, Sarah Mahoney - Thursday, May 29, 2014
Publix came in second, with a score of 80%, although it rank ...
- Was Shutterfly's 'Oops' Response Picture-Perfect Or Out-Of-Focus?
Email Insider, Loren McDonald - Thursday, May 29, 2014
Are you a Shutterfly email subscriber who received the online photo service ...
- Paid TV, ISP Consumer Satisfaction Rates Dropping
Marketing Daily, Aaron Baar - Thursday, May 22, 2014
According to the American Customer Satisfaction Index, Internet service providers only g ...
- Mobility, Brand Humility, And A New Customer Relationship
MoBlog, Steve Smith - Thursday, May 22, 2014
Mobility is finally making good on its real transformative promise. Watching h ...
- USAA Dominates Temkin Group's Annual Customer Service Survey
Bay State Blog, Val Brickates Kennedy - Wednesday, May 21, 2014
Temkin Group has released its annual customer service survey, and the winn ...
- Qdoba, Firehouse Subs Among Leaders In Satisfaction
Marketing Daily, Karlene Lukovitz - Wednesday, April 30, 2014
Qdoba Mexican Grill, Firehouse Subs, Papa Murphy's and Raising Cane's ranked highe ...
- MasterCard Renews Rugby World Cup Sponsorship
Marketing Daily, Tanya Gazdik - Thursday, April 17, 2014
MasterCard kicked off its renewal of its worldwide partnership with Ruby Wor ...
- General Motors Dealers Tops In Service
Marketing Daily, Karl Greenberg - Wednesday, April 9, 2014
Good news for GM is that in the J.D. Power 2014 U. ...
- Starwood Links With Live Nation For Music
Marketing Daily, Tanya Gazdik - Tuesday, April 8, 2014
"Starwood has put its stake in the ground as having one ...
- Cable Company Customer Service - Isn't That An Oxymoron?
MAD, Steve McClellan - Friday, April 4, 2014
Comic Jim Gaffigan is skeptical at first about improved customer service ...
- Can Google Improve Customer Service Through Real-Life Interactions?
Around the Net in Search Marketing, Laurie Sullivan - Monday, March 31, 2014
Google focuses on how brands should give consumers a great experience, b ...
- TV Companies Struggle With Consumer Satisfaction
Marketing Daily, Aaron Baar - Tuesday, March 25, 2014
Glenn Derene, electronics editor for "Consumer Reports," tells "Marketing Daily" that scor ...
- Brands Fail To Excel, But Retailers Vastly Better Than Telcos
Around the Net In MAD London, Sean Hargrave - Friday, March 21, 2014
The first Customer Experience Index from Forrester shows that retailers are leadi ...
- One View Of One Customer - Are We Nearly There Yet?
London Blog, Sean Hargrave - Wednesday, March 19, 2014
BA's decision to align its advertising and CRM accounts under BBH, ...
- Tunning Up The Customer Experience
Around the Net in Search Marketing, Laurie Sullivan - Wednesday, March 5, 2014
I'm not sure "stealing" is the correct word choice, but Shankar Ganesh ste ...
- Tap Two For Priceline.com, Rue La La, Newegg In Google Wallet
SearchBlog, Laurie Sullivan - Monday, March 3, 2014
Have you bought anything with your mobile phone, yet, and how ma ...
- U-Haul Asks Consumers To Submit Photos
Marketing Daily, Tanya Gazdik - Monday, February 17, 2014
U-Haul is encouraging the public to send photos of their moving adventur ...
- Carnival Cruise Lines' Image On Upswing
Marketing Daily, Tanya Gazdik - Thursday, February 13, 2014
Carnival Cruise Lines has rebounded from its media woes of a ye ...
- Beware, Bottom Feeder On The Loose!
Marketing Daily, Karl Greenberg - Friday, January 24, 2014
If you read this "Atlantic" article, you may want to immediately disinfe ...
- Just Get Me Good Customer Service
Marketing Daily, Karl Greenberg - Friday, January 17, 2014
As Mark Hurd, president of Oracle, Benjamin Karsch, CMO of Cigna, a ...
- Customer Service Expectation Carries Across Industries
Marketing Daily, Tanya Gazdik - Thursday, January 2, 2014
Customers who've had a great customer experience elsewhere will bring the sa ...
- CEOs Are Jittery About Consumer Experience
Marketing Daily, Karl Greenberg - Thursday, December 26, 2013
A study by the Economist Intelligence Unit sponsored by SalesForce.com finds th ...