CertifiedVideo Hopes To Put The Action Back In Email

PARK CITY, Utah -- Email marketers have long struggled with Internet service providers (ISPs) over delivering video in emails. But a company that weaves streaming video directly into emails is in discussions with NBC that could result in live coverage of the Winter Olympics being available instantly when an email is opened.

An executive with Silicon Valley firm Goodmail Systems floated a concept where NBC Sports could send an email alert when a top American skier -- say, Bode Miller -- is about to leave the starting gate. When the message is opened, Miller's run would be streaming.

Mike Rogers, senior vice president at Goodmail, said "the applications in sports are endless, almost."

The system is tabbed CertifiedVideo and launched in April. Rogers spoke at MediaPost's Email Insider Summit on Tuesday.

Goodmail ran a test with Turner Sports at a recent PGA event. Turner sent emails alerting people that the golf tournament had started, with the live feed available as soon as the messages were opened.

Turner, of course, was hoping to drive people to its on-air feed.

And video directly in email is a potential boon for entertainment companies, both as a marketing vehicle and an opportunity to sell ads around the embedded video. More broadly, marketers in a range of industries, from retailer Target to Procter & Gamble, have used the videos to promote products and sales.

Due to technical issues with ISPs, marketers have had difficulty sending video-mails. They've been relegated to placing links in emails, where a person has to click through to another page to view the video.

With CertifiedVideo, the video streams automatically when the email is opened, but the audio isn't activated until a person clicks a button -- which looks to avoid customer backlash. Still, an audio opt-in could provide valuable data on engagement.

Goodmail has deals with National Geographic Channel and Scripps networks and is also conducting tests with MSNBC.

So far, AOL is the only ISP to effectively allow CertfiedVideo to be delivered to its users, which limits video-mail's reach. But Rogers said the company expects others to come on board in the first half of next year.

Marketers could embed video in emails until about a decade ago when ISPs, wary of spyware and other problems, blocked JavaScript functionality that allowed the process.

2 comments about "CertifiedVideo Hopes To Put The Action Back In Email".
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  1. Betsy Ditrinco, December 9, 2009 at 9:56 a.m.

    This will be great not only for sports, but also news and historical events. The New York Marriage Debate was watched by roughly 70,000 people, most of those just waiting to see the final decision. If we can now sign up for video alerts when the action is just about to take place, ideally we will be more productive while we wait. What Twitter did for online news, CertifiedVideo may do for live streaming video feeds: Deliver the main point... directly to your dedicated piece of technology.

  2. Jonathan Mirow from BroadbandVideo, Inc., December 9, 2009 at 1:08 p.m.

    Yawn. Remember when people started putting big flash intros on their websites - making the most clicked button on the web "skip intro"? Same drill here - if I wanna watch video I'll watch video, if I wanna read email I'll read email. Outlook will soon provide a "block video" feature which will render this service useless - because the last thing I want in this life is all the spam I get launching video. Look for CertifiedVideo furniture to be on sale right next to the Joost desks shortly. Non-event.

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