It all started with a broken coffee pot.
My trusty old Kitchen Aid died yesterday. It was rather expected eventually, since the unit was recalled several years ago.
I had two identical KitchenAid coffeemakers, one at home the other at a summer house. Although both had the same recall situation, the company replaced only one, for some reason.
I’m guessing they thought I only had one, so after unsuccessfully trying to get the second one replaced, I decided to just use it until it expired, which it did yesterday. In quite a huff, actually.
So off to Macy’s I went. And that’s where I ended up in a dueling scanner war with a salesperson. I mean in a good way.
As I roamed the aisle scanning barcodes on various coffeemakers, the salesperson approached and asked if he could help.
“I’m just scanning to check prices,” I told him.
“That’s what I figured,” he said.
“Do you price match?” I inquired.
“Yes,” he said. “Do you have an app for that? I‘ve been going to individual retailers’ websites to see their prices, but it would be a lot easier with an app.”
I recommended he try ShopSavvy, Amazon PriceCheck or RedLaser. He made a note and said that would make life a lot easier for him.
He asked me how soon I needed the coffeemaker. I told him now, since mine was toast and that’s why I was there shopping for one. I asked why he wanted to know that?
He told me everything was going on sale on Wednesday, so prices would be lower then. I reiterated that I needed the coffeemaker now.
He offered that since I was in such dire need, he could make an exception and give me the upcoming sale price.
That’s when he whipped out his official store scanner, which reminded me of a graphing calculator, loaded with buttons.
After he tapped in a few codes, he aimed his scanner at the Macy’s codes on the labels displayed as I flipped over boxes to scan the brand barcodes.
He said “$129. What’d you get?”
“Same,” I answered.
As we went through the process of scanning the respective codes on various coffeemakers and comparing prices from our respective scans, we settled on a Cuisinart coffeemaker.
Macy’s original price was $99.99. The salesperson’s scan showed the sale price on the coming Wednesday to be $69.99, for a $30 savings.
At checkout, he asked what price my scan showed, which found the same coffeemaker at RadioShack for $59.99.
“I didn’t know RadioShack sold coffeemakers, but I’ll match the price,” said the salesperson-as-shopper-advocate.
The few minutes of mutual scanning resulted in a 40% discount.
Salesperson scanning became part of customer service.
The duel was over.